Switchboard Operator - Communications - Full Time - Varied Shifts

Ephraim McDowell Health • Danville, KY

10h

About The Position

Under the direction of the PBX Supervisor, the Switchboard Operator operates the switchboard and other equipment to ensure effective communication throughout the medical center. The role exhibits the F.I.R.S.T. values: Friendliness, Innovation, Respect, Service, and Trust.

The position is performed in a small working station with normal noise levels and involves long periods in a stationary position. The operator must be able to work through frequent interruptions and under pressure. The job does not involve exposure to blood, body fluids, or tissue, and requires the ability to move or position 25 pounds independently. The role involves contact with associates, patients, visitors, physicians, vendors, the local fire department, and emergency medical technicians.

Requirements

• Excellent communication skills, including a clear, distinct voice.
• Motor coordination.
• Ability to move or position 25 pounds independently.

Nice To Haves

• Previous healthcare switchboard experience preferred.
• Computer knowledge helpful.

Responsibilities

• Relay and terminate incoming and outgoing calls.
• Operate the maintenance computer for emergency alarms.
• Control the distribution of departmental keys and ensure the safekeeping of patient valuables.
• Maintain and expand knowledge and skills through professional accountability and growth.
• Contribute to the mission and philosophy of the organization.
• Support effective organizational operations through dependable job performance.
• Incorporate patient- and family-centered care concepts into practice, including dignity, respect, information sharing, and participation.
• Support the development and implementation of shared governance across the organization.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed