Communications Switchboard Operator

CHI St. Alexius Bismarck • Bismarck, ND

1d • $15 - $20

About The Position

The Communications Switchboard Operator helps patients, staff, and community members access vital services and information quickly and accurately. The position processes a high volume of inbound and outbound calls across multiple healthcare facilities in the network, following telecommunications protocols and scripts. The operator maintains knowledge of communication systems and provides professional, empathetic assistance in routine and emergency situations. Success requires staying calm and focused in a fast-paced, high-pressure call center environment while demonstrating strong communication skills and attention to detail.

Requirements

• High school graduate or equivalent.
• Previous reception and customer service experience.
• Experience with Microsoft Outlook and Windows.
• Excellent attendance and punctuality.
• Computer ability, telephone proficiency and etiquette, and basic office skills.
• Ability to respond and perform effectively in emergency and stressful situations.

Responsibilities

• Process high volumes of inbound and outbound network calls according to established telecommunications protocols and scripts.
• Maintain knowledge of communication systems, including paging protocols, call parking, and side-phone operations, to support seamless connectivity.
• Use tact, diplomacy, and sound judgment to manage difficult callers and sensitive situations while prioritizing caller satisfaction.
• Remain composed and use system expertise during stressful events, including equipment malfunctions and network failures, to help ensure service continuity.
• Maximize ACD/Ready time and minimize wrap time to meet departmental service goals.
• Model the organization’s “Journey Beyond Excellence” standards through professional behavior and commitment to high-quality service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED