Communications Switchboard Operator

CommonSpirit Health • Bismarck, ND

13h

About The Position

The Communications Switchboard Operator helps patients, staff, and community members access services and information quickly and accurately. The role processes high volumes of calls across multiple healthcare facilities in the network, follows telecommunications protocols, helps maintain system uptime, and provides professional, empathetic assistance in routine and emergency situations. Success requires staying calm and focused in a fast-paced, high-pressure call center environment while demonstrating strong communication skills and attention to detail.

The operator processes inbound and outbound network calls using established protocols and scripting; maintains knowledge of paging, call parking, and side-phone operations; uses tact and sound judgment with difficult callers and sensitive situations; and responds calmly to equipment malfunctions and network failures. The position is also expected to meet service goals by maximizing ACD/Ready time and minimizing wrap time, and to model the organization’s “Journey Beyond Excellence” standards through high-quality service.

Requirements

• High school graduate or equivalent.
• Previous reception and customer service experience.
• Experience with Microsoft Outlook and Windows.
• Excellent attendance and punctuality.
• Computer ability, telephone proficiency and etiquette, and basic office skills.
• Ability to respond and perform effectively in emergency and stressful situations.

Responsibilities

• Process high volumes of inbound and outbound calls across the healthcare network according to established telecommunications protocols and scripting.
• Maintain knowledge of communication systems, including paging protocols, call parking, and side-phone operations.
• Manage difficult callers and sensitive situations with tact, diplomacy, and sound judgment, prioritizing caller satisfaction.
• Respond calmly and demonstrate system expertise during stressful events, including equipment malfunctions and network failures, to support service continuity.
• Maximize ACD/Ready time and minimize wrap time to meet departmental service goals.
• Model the organization’s “Journey Beyond Excellence” standards and deliver high-quality service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED