SVP Operations

Companion Pet Partners, LLC•Burbank, CA

1d•Remote

About The Position

The Senior Vice President of Operations is a member of the executive leadership team responsible for operational performance, financial results, growth, and scalability across Companion Pet Partners’ veterinary hospital network. The role has enterprise-level P&L responsibility for all hospitals and partners with Finance, People, Operations Leaders, Marketing, and Facilities/Real Estate to support sustainable growth and a strong experience for employees, clients, and pets. The SVP leads the organization’s operating model, ensuring hospitals have the leadership, infrastructure, resources, and processes needed to achieve clinical, financial, and organizational objectives. The role oversees operational integration of acquired hospitals while preserving the strengths of their veterinarians and clinical and customer-support teams. It also oversees facilities strategy, major capital expenditures, expansions, renovations, new hospital projects, and other enterprise-wide capital initiatives. The company operates 31 veterinary hospitals across multiple states. The role requires a consistent field presence, with at least three days per week visiting hospitals (Tuesday through Thursday) and Monday and Friday primarily dedicated to administrative work. The position offers remote flexibility, with work-from-home technology and travel expense reimbursement.

Requirements

15 or more years of progressive operations leadership experience.
Experience overseeing a large, geographically dispersed, multi-unit organization.
Demonstrated responsibility for significant P&L ownership.
Experience managing multi-site and complex healthcare organizations.
Demonstrated ability to translate acquisition strategy into operational execution.
Experience partnering effectively with CFO/Finance leadership.
Comfort presenting operating performance and investment recommendations to executive leadership and/or a Board.

Nice To Haves

Experience managing a network of multi-site veterinary medicine hospitals.

Responsibilities

Own operating performance and P&L results for the entire veterinary hospital portfolio.
Establish and execute annual operating plans, budgets, forecasts, and performance objectives.
Maintain consistent operating standards while allowing appropriate flexibility for individual hospital markets and communities.
Drive KPIs related to revenue, EBITDA, labor, productivity, client experience, patient volume, utilization, staffing, and operational efficiency.
Partner with the Senior Director of Clinical Services and local hospital leaders, including Medical Directors and Hospital Managers, to align clinical priorities with operational and financial objectives.
Set clear expectations and accountability for Hospital Managers, Regional Operations leaders, and other operational team members.
Maintain a consistent field presence, visiting hospitals at least three days per week, Tuesday through Thursday.
Partner with the CEO, Business Development, Finance, Legal, People, and Medical leadership throughout the M&A lifecycle.
Execute operational integration plans for newly acquired veterinary hospitals and translate acquisition strategy into practical post-close operating plans.
Establish integration priorities, milestones, owners, and measures of success.
Assess acquired hospital operations, staffing, facilities, technology, vendors, workflows, and financial performance.
Execute an enterprise-wide facilities and hospital infrastructure strategy.
Oversee hospital maintenance, facility standards, renovations, and new construction.
Partner with Real Estate, Finance, Operations, and hospital leadership on site selection and facility planning.
Own the operational strategy and execution of significant capital expenditure projects.
Partner with Finance to establish capital prioritization processes and develop capital budgets, ROI analyses, and investment recommendations.
Oversee major hospital renovations, equipment investments, expansions, and new hospital development.
Build scalable systems and processes to support organizational growth.
Identify opportunities to standardize workflows and eliminate operational inefficiencies.
Use technology and data to improve hospital productivity and decision-making.
Ensure enterprise-wide projects are adopted in all hospitals.
Partner with People Operations to attract, retain, develop, and engage hospital leaders and teams.
Promote a culture centered on patient care, teamwork, accountability, and client service.
Lead organizational change associated with acquisitions, growth, restructuring, and operational transformation.