SVP Commercial

Dufry Careers•East Rutherford, NJ

1d•$238,200 - $311,400•Hybrid

About The Position

The SVP Commercial is responsible for setting the North American region’s Commercial vision, establishing and executing the Annual Commercial Plan, and driving the overall performance of commercial activities across the North America organization. This role owns the Annual Commercial Plan end-to-end, ensuring it delivers against revenue, profitability, and customer experience goals.

Requirements

Requires 10 years of experience leading a senior level team of professionals engaged in developing and executing Commercial management and strategy programs
Requires 10 years of experience engaged in developing and delivering Commercial management and strategy programs
10+ years of retail experience
Demonstrated experience managing a portfolio of multiple locations, concepts, and large scale, ideally over $500 million in revenue
Must have experience with retail operations and planning & development, with exposure to multiple concepts, brands and customer profiles
Strong analytical skills with knowledge of financial tools and understanding of concept profitability and return on investment
Proven track record of driving sales and marketing success and achieving business growth
Ability to utilize market research and market trend information
Strong negotiation skills; has the ability to navigate through conflict to find an acceptable win for all parties
Highly advanced business acumen and also has the strategic mindset required to understand the long-term implications of Commercial strategy decisions and to advance the organization’s goals
Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population, and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Nice To Haves

A bachelor’s degree in a program related to the functional area can count for 3 of the ten-year requirement
An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement

Responsibilities

Sets the Regional Commercial vision and strategy in alignment with company business plans, working in collaboration with the other key functions to drive growth, business performance, and customer needs
Establishes, monitors, and executes the Commercial Strategy and Annual Commercial Plan, owning outcomes against financial and performance targets
In partnership with Operations, Operations Services, Business Development, Digital, and Marketing, leads the development and implementation of customer engagement strategies to enhance brand reputation, loyalty, and customer satisfaction
Owns all Retail product categories and programs - including space allocation, assortment, promotions, pricing and inventory strategies – to maximize commercial performance
Manages Commercial budgets and financial performance, ensuring category and portfolio decisions align with revenue, margin, and profitability targets
Maintains competitiveness in the market by identifying and evaluating emerging trends, opportunities, product lines, brands, and revenue streams
Builds, leads, and develops a high-performing Commercial organization, fostering a culture of accountability, collaboration, and continuous improvement
Owns delivery of all Commercial elements for existing and new proposals, RFPs, and refurbishments across the region; supports the Business Development team on business continuity situations with the best commercial inputs
Builds and maintains strategic relationships with brands, vendors, distributors, airport authorities, industry leaders, and key stakeholders to advance the company’s commercial position; equips Commercial team leaders to employ successful negotiation strategies and build long-term industry and internal partnerships
Participates in the development of the fresh Grab and Go food category and the Retail and Food & Beverage concept portfolio to expand revenue streams and category relevance