SVC Supervisor - Dock
About The Position
The Dock Supervisor manages a shift or section in an Old Dominion service center, maintaining standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role oversees dock employees and freight loading and unloading, monitors shipments using company technology, completes freight movement documentation, and communicates throughout the day with employees, customers, and team members. The supervisor works with service center leadership to meet business objectives and supports operational performance and continuous improvement. Shift and hours are determined based on scheduling and business needs and may change.
Requirements
- High school degree or equivalent.
- At least 2 years of operations experience, preferably in the transportation industry.
- Working knowledge of AS400, Microsoft Office, DYMS, and BLU systems.
- Knowledge of general DOT regulations.
- Good verbal and written communication skills.
- Availability to work shifts as needed, with schedules subject to change based on scheduling and business needs.
Nice To Haves
- Some college education.
- Bachelor’s degree.
- Supervisory experience.
Responsibilities
- Monitor and evaluate employee safety and the safe, efficient loading and unloading of freight.
- Teach and model safe lifting techniques.
- Maintain housekeeping within the shift to support safety and productivity.
- Manage, assign, and supervise dock employees, equipment, and loading and unloading activities to meet company and customer expectations.
- Manage dock work schedules and time-off requests.
- Work with the Operations Manager, Assistant SVC Manager, and/or Service Center Manager to align with business objectives.
- Provide analyses, suggestions, and ideas to improve operations.
- Give employees ongoing positive and constructive feedback on productivity and performance, and handle disciplinary actions as needed.
- Conduct daily inspections for compliance with applicable local, state, and federal safety regulations, OSHA requirements, and DOT regulations.
- Ensure trailers are loaded correctly and inspect trailers for cleanliness and proper loading and unloading techniques.
- Use AS400, BLU, DYMS, and other internal freight-monitoring systems to monitor freight movement.
- Complete forklift job training and operate a forklift as needed.
- Conduct daily shift meetings, make decisions based on freight volume, and communicate schedules to affected employees.
- Inspect tools and equipment and direct correction of improper or unsafe conditions.
- Complete company and government freight movement forms, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
- Ensure compliance with company and government regulations.
- Work assigned shifts as needed and be available according to customer pickup and delivery schedules.
Benefits
- Zero-premium medical plan for employee-only coverage
- Vision and dental coverage
- Short-term and long-term disability
- Flexible spending accounts
- 401(k) retirement plan with company match and additional annual discretionary match opportunity
- Life insurance
- Wellness program
- Tuition reimbursement for drivers and technicians
- Training and growth opportunities
- Promotion-from-within career advancement
- Career opportunities at more than 260 service centers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
