Sustainability Advisor

Republic Services•Santa Ana, CA

About The Position

The Sustainability Advisor develops and implements recycling and diversion programs and promotes the Company’s recycling efforts. The role works directly with customers through telephone outreach, onsite visits, events, trade shows, and educational programs to teach proper recycling practices and improve the quality of materials received at the Company’s recycling centers. The Advisor evaluates commercial and special-event recycling programs, recommends educational and service improvements, and coordinates with Operations on customer collection schedules. The role develops food-waste recycling outreach programs and educational materials for schools and businesses; delivers classroom presentations; responds to program inquiries; and creates customer communications and Company publications. It also performs commercial waste audits and assessments, recommends service levels, participates in waste-characterization studies, and provides written findings and recommendations. The position compiles and analyzes recycling data and tonnage reports, tracks outreach activity and reporting deadlines, and helps research and secure grants or other funding. The Advisor builds community and business relationships, promotes Company programs at events, schedules customer appointments, maintains customer profiles and activity records using Company tools, and conducts tours of local waste and recycling facilities. Other job-related duties may be required.

Requirements

At least 2 years of experience in a customer-facing role that includes identifying and addressing customer needs.
Valid driver’s license.

Nice To Haves

Experience in communication, business/economic, or professional outreach activities.
Experience managing websites and using social media.
Ability to organize, manage, and control workflow across concurrent projects.
Strong time-management skills and ability to meet deadlines.
Ability to motivate employees to volunteer for community events and build effective relationships with office staff, city officials, community and business groups, and the general public.
Excellent communication skills across all levels of internal and external management.
Strong active listening skills, including understanding others’ points, asking appropriate questions, and allowing others to fully express their ideas.
Ability to grasp concepts quickly and follow through on work and challenges while adhering to the work schedule.
Excellent written and verbal presentation skills.
Strong self-motivation and work ethic.
Trustworthiness and ability to maintain confidentiality.
Service orientation and actively looking for ways to help people.

Responsibilities

Monitor and evaluate commercial and special-event recycling programs and recommend educational and service improvements.
Coordinate with the Operations department and provide strategic input regarding customer collection schedules.
Create and implement food-waste recycling outreach programs and educational materials for schools and businesses in the service area.
Prepare and deliver classroom presentations and respond to inquiries about recycling and waste-reduction programs.
Draft, compile, and distribute customer communications to help eliminate materials that contaminate recycling waste.
Create or assist with Company newsletters, reports, brochures, pamphlets, advertisements, slide shows, and other publications for internal and external use.
Conduct commercial waste audits and assessments, recommend waste and recycling service levels, and participate in waste-characterization studies as requested.
Provide customers with written reports of findings and recommendations.
Compile contractual food-waste recycling tonnage statistics and analyze data for accuracy and trends.
Analyze monthly outreach reports and maintain a calendar of reporting deadlines.
Research grant and other funding opportunities for recycling and waste-reduction projects and assist with securing applicable funds.
Promote recycling and diversion programs and Company visibility through community events, trade shows, chamber of commerce meetings, and other events.
Conduct scheduled phone outreach to establish initial and follow-up appointments with customer decision-makers.
Use Company tracking and customer tools daily to schedule and document activities and maintain customer profiles that support proper recycling practices.
Schedule and conduct tours of local transfer stations, landfills, and other facilities.
Perform other job-related duties as required.