Survey Interviewer

ICF • Raleigh, NC

6d • $23,495 - $39,942 • Remote

About The Position

ICF is hiring flexible, part-time remote Survey Research interviewers to support health-focused surveys for federal and global health agencies. Interviewers collect data by asking scripted telephone questions. The data helps clients identify risks and monitor trends to inform targeted health policy interventions. The position is fully remote and approximately 20–29 hours per week; hours may vary, and a recruiter will provide schedule options.

Interviewers deliver scripted multiple-choice questions by telephone and accurately record responses, often using a computer-aided telephone interviewing (CATI) system. ICF provides training on delivering the script and entering responses. Interviewers are expected to engage positively with members of the public while remaining neutral and unbiased. Colleagues and a Team Lead support skill development and project goals. The role requires sitting for extended periods and flexibility to work limited overtime as necessary.

Requirements

• High school diploma or GED.
• Must live in one of the following states to perform the role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, or Alabama.
• Must pass a criminal background check.
• Active listening and written and oral communication skills; ability to enunciate clearly and coherently.
• Ability to engage positively with the public and remain neutral and unbiased during phone interviews.
• Strong interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in work schedule and work limited overtime as necessary.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer and keyboard skills, accurate data entry, and ability to type 30 words per minute.
• Fluent in reading, writing, and speaking English.
• Must be able to sit for long periods of time.

Nice To Haves

• Six months of previous call center, customer service, or collections experience is strongly preferred.
• Previous experience collecting and recording data from the public.

Responsibilities

• Deliver scripted multiple-choice questions over the telephone.
• Accurately record interview responses, often using a computer-aided telephone interviewing (CATI) system.
• Engage positively with members of the public while remaining neutral and unbiased regarding their responses.
• Learn from colleagues and the Team Lead to build skills and support progress toward project goals.
• Meet standard performance metrics.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED