Survey Interviewer

ICF • Columbia, SC

8d • Remote

About The Position

ICF is hiring flexible, part-time remote Survey Research Interviewers to support health-focused surveys for federal and global health agencies. Interviewers collect data by asking scripted telephone questions. The information helps clients identify risks and monitor trends to guide targeted health policy interventions. This fully remote role is approximately 20–29 hours per week, with variable hours and schedule options provided by an ICF recruiter.

Interviewers deliver scripted multiple-choice questions by telephone and accurately record responses, often using a computer-aided telephone interviewing (CATI) system. ICF provides training on the script and response entry. Interviewers engage positively with members of the public while remaining neutral and unbiased. They receive support from colleagues and a Team Lead as they develop their skills and contribute to project goals. The role requires sitting for extended periods.

Requirements

• High school diploma or GED.
• Must live in one of the following states to perform the role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, or Alabama.
• Must pass a criminal background check.
• Active listening and written and oral communication skills; must enunciate clearly and coherently.
• Ability to engage positively with members of the public and remain neutral and unbiased during phone interviews.
• Strong interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in a work schedule and to work limited overtime as necessary.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer and keyboard skills, including accurate data entry.
• Ability to type 30 words per minute.
• Fluent in reading, writing, and speaking English.
• Must be able to sit for long periods of time.

Nice To Haves

• Six months of previous call center, customer service, or collections experience is strongly preferred.
• Previous experience collecting and recording data from the public.

Responsibilities

• Deliver scripted multiple-choice questions over the telephone.
• Accurately record interview responses, often using a computer-aided telephone interviewing (CATI) system.
• Engage positively with members of the public while remaining neutral and unbiased about their responses.
• Meet standard performance metrics.
• Work a flexible schedule and limited overtime as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED