Survey Interviewer

ICF • Raleigh, NC

5d • Remote

About The Position

ICF is hiring flexible, part-time remote Survey Interviewers to support health-focused surveys for federal and global health agencies. Interviewers collect data by asking scripted telephone questions; the data helps clients identify risks and monitor trends to inform targeted health policy interventions. The role is fully remote and approximately 20–29 hours per week. Work hours may vary, and a recruiter will provide schedule options. Training is provided on delivering scripts and entering responses. Interviewers work with colleagues and a Team Lead to build their skills and contribute to project goals.

Requirements

• High school diploma or GED.
• Must live in one of the listed states: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, or Alabama.
• Must pass a criminal background check.
• Active listening and written and oral communication skills; ability to enunciate clearly and coherently.
• Ability to engage positively with the public and remain neutral and unbiased during phone interviews.
• Strong interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in work schedule and work limited overtime as necessary.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer and keyboard skills, with accurate data entry.
• Ability to type 30 words per minute.
• Fluent in reading, writing, and speaking English.
• Must be authorized to work in the United States.

Nice To Haves

• Six months of previous call center, customer service, or collections experience is strongly preferred.
• Previous experience collecting and recording data from the public.

Responsibilities

• Deliver scripted multiple-choice questions over the telephone.
• Accurately record interview responses, often using a computer-aided telephone interviewing (CATI) system.
• Engage positively with members of the public while remaining neutral and unbiased regarding their responses.
• Learn from colleagues and the Team Lead to develop skills and support project goals.
• Meet standard performance metrics.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED