Survey Interviewer

ICF • Columbia, SC

1d • $23,495 - $39,942 • Remote

About The Position

ICF is hiring flexible, part-time remote Survey Interviewers to support health-focused surveys for federal and global health agencies. Interviewers collect data by asking scripted telephone questions and accurately recording responses, which clients use to identify risks, monitor trends, and inform health policy interventions. Training is provided on delivering scripts and entering responses, including use of a computer-aided telephone interviewing (CATI) system.

Interviewers engage members of the public in a positive manner while remaining neutral and unbiased. They can learn from colleagues and their Team Lead in support of their development and project goals. The role is fully remote and approximately 20–29 hours per week; schedules can vary, and a recruiter will provide schedule options. The position requires sitting for long periods and working limited overtime as necessary. Applicants must live in one of the states listed in the job posting and pass a criminal background check.

Requirements

• High school diploma or GED.
• Must live in one of the following states to perform the role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, or Alabama.
• Must pass a criminal background check.
• Active listening and written and oral communication skills; ability to enunciate clearly and coherently.
• Ability to engage positively with members of the public and remain neutral and unbiased during phone interviews.
• Strong interpersonal skills, including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible with work schedules and work limited overtime as necessary.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer and keyboard skills, accurate data entry, and ability to type 30 words per minute.
• Fluent in reading, writing, and speaking English.
• Must be able to sit for long periods.

Nice To Haves

• Six months of previous call center, customer service, or collections experience is strongly preferred.
• Previous experience collecting and recording data from the public.

Responsibilities

• Deliver scripted multiple-choice questions over the telephone.
• Accurately record survey responses, often using a computer-aided telephone interviewing (CATI) system.
• Engage members of the public positively while remaining neutral and unbiased regarding their responses.
• Learn from colleagues and the Team Lead to support progress and project goals.
• Meet standard performance metrics.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED