Surveillance Technician Supervisor

Caesars Entertainment•Black Hawk, CO

10d•Onsite

About The Position

The Surveillance Technician Supervisor oversees all surveillance maintenance, repair, and technical operations during the assigned shift to ensure compliance with Colorado Gaming Commission regulations, internal controls, and company policies. This role provides leadership, guidance, and performance oversight for Surveillance Technician team members, maintains strict confidentiality, and ensures the integrity and protection of company assets.

Requirements

High school diploma or equivalent required
Minimum three (3) years of surveillance technician experience in a casino gaming environment.
Thorough working knowledge of digital surveillance systems, including video management systems (VMS), IP cameras, recording platforms, and video analytics.
Strong understanding of TCP/IP networking, network troubleshooting, switches, routers, fiber optics, and structured cabling.
Experience installing, configuring, maintaining, and troubleshooting surveillance hardware and software systems.
Knowledge of server environments, operating systems, storage solutions, and system backups as they relate to surveillance operations.
Ability to diagnose and resolve complex technical issues while minimizing operational downtime.
Ability to read and interpret technical diagrams, wiring schematics, equipment manuals, and system documentation.
Strong organizational and project management skills with the ability to prioritize multiple assignments and meet deadlines.
Effective verbal and written communication skills with the ability to provide technical guidance to team members and communicate with non-technical stakeholders.
Ability to work independently, exercise sound judgment, and make informed decisions in a fast-paced environment.
Must be at least 21 years of age.
Must be able to obtain and maintain a Colorado Gaming License.

Nice To Haves

technical degree, certification, or related training in electronics, networking, information technology, or a related field preferred.
Minimum one (1) year of leadership, lead technician, or supervisory experience preferred.

Responsibilities

Provide leadership to Surveillance Technician team members, fostering professionalism, consistency, and adherence to company standards.
Supervise surveillance technical operations, including system maintenance, installation, repair, and maintenance of surveillance systems.
Delegate responsibilities, assign tasks, and support team members with direction and coaching.
Complete and deliver performance evaluations and issue disciplinary action when required.
Maintain open communication with the Director of Surveillance, providing updates on technical activities, incidents, and operational concerns.
Collaborate with departmental leaders and management teams as operational needs require.
Maintain strict confidentiality regarding financial information, internal controls, operating systems, investigations, and team member records.
Maintain working knowledge of all surveillance systems.
Ensure a safe and secure environment for guests and team members.
Maintain a professional, welcoming, and positive demeanor in all interactions.
Keep work areas clean, organized, and compliant with operational standards.
Adhere to all regulatory, departmental, and company procedures.
Perform additional duties as assigned or requested by management.