Supervisor - Surveillance
About The Position
This role provides daily supervision, training, and coaching to the Surveillance team. The Supervisor observes the facility through pan, zoom, and tilt cameras, recording all pertinent activity on the Surveillance system. They are responsible for detecting cheating, theft, and other illegal activities, and preparing daily logs of all activity. This position also involves logging and marking video clips, observing specific areas of the facility such as entrances, the cashiers' cage, vaults, and count rooms, and verifying chip and kiosk cassette fills. The Supervisor makes timely notifications to appropriate management and the Division of Gaming Enforcement, monitors radio transmissions and Slots Management, and coordinates responses to hold-up alarms. Additionally, they are expected to provide exceptional customer service, work safely, communicate effectively, and follow all relevant policies and procedures. Performs other duties as assigned.
Requirements
- Computer proficiency in Microsoft Office products
- Ability to transfer video clips to CD’s or hard drives
- Ability to operate digital systems
- Good analytical, problem-solving, critical thinking, and decision-making skills
- Ability to report to work on time as scheduled
- Ability to work weekends, holidays, and nights as needed
- Ability to successfully pass a background check and receive a license from the Missouri Gaming Commission
- Present an overall professional appearance and report to work in appropriate attire
- Ability to learn specific job duties and complete detailed work assignments and maintain knowledge of basic concepts and techniques
- Ability to speak, read, and write English
Responsibilities
- Provide daily supervision, training, coaching to the Surveillance team
- Observe the facility through the pan, zoom, and tilt cameras and record all pertinent activity on the Surveillance system
- Record and report questionable activity for review
- Conduct observations of the gaming areas, as directed
- Detect cheating, theft, and other illegal activities
- Prepare daily logs of all pertinent activity
- Log and mark video clips and store them in one of several repositories on the Surveillance system
- Observe the facility entrances, the cashiers' cage, vaults, and count rooms
- Observe and verify chip fills and kiosk cassette fills
- Make timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement
- Monitor Security radio transmissions
- Monitor Slots Management
- Coordinate response to hold-up alarms
- Provide exceptional customer service
- Work safely, following all established safety rules and regulations
- Communicate effectively with co-workers, supervisors, and guests
- Follow all relevant policies and procedures
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
