Surveillance Shift Manager

Cowlitz Indian Tribe•Honolulu, HI

7d•Onsite

About The Position

Conducts clandestine surveillance of all gaming activity including slot operations, cashier cage, count room, main bank, and Security operations. Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Utilizes the necessary surveillance equipment to respond to, identify and record questionable activities as prescribed by the WA. State Gaming Board and internal controls. Works very closely with Security Supervisors to coordinate the combined efforts of both departments. Assumes responsibility of the Surveillance Department during the Manager & Director’s absence. Performs the duties of a Surveillance Agent on the days when the Surveillance Agent is not available. Maintains confidentiality of sensitive information. Performs other duties as assigned.

Requirements

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Two (2) years of casino surveillance department experience in a high-volume, complex casino environment with table games.
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
Ability to work in a secluded, enclosed environment for extended periods of time.
Must possess strong reading, listening, writing, and visual skills and hand-eye coordination.
Must be able to observe and report in an objective manner.
Knowledge of state regulations, casino internal controls, and casino policy and procedures.
Must be willing to work in a smoking environment.
Must be willing to adhere to company health and safety measures.