Surveillance Assistant Shift Manager

Boomtown Casino Biloxi • Biloxi, MS

1d • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists in enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible. Assists with the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures. Safeguards company assets at all times. Submits all appropriate reports when incidents, infractions, and violations occur. Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies. Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Shift Manger/Manager and Director of Surveillance. Review financial reports to ensure Surveillance operation efficiency and quality control. Conduct, supervise and prepare reports relating to any incident that is reported. Assists with the management of attendance and time records. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED.
• One to two years of casino Surveillance experience or equivalent combination of education and experience.
• Thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.
• Comprehensive knowledge of video surveillance systems and database software.
• Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

• Supervising staff and the overall daily management of a designated shift.
• Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
• Assisting in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.
• Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Assisting in enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.
• Assisting with the overall integrity of daily operations, ensuring compliance with all regulatory, internal control, and policies and procedures.
• Safeguarding company assets at all times.
• Submitting all appropriate reports when incidents, infractions, and violations occur.
• Examining and analyzing the physical property, processes and procedures to oversee and enforce compliance policies.
• Serving as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Shift Manger/Manager and Director of Surveillance.
• Reviewing financial reports to ensure Surveillance operation efficiency and quality control.
• Conducting, supervising and preparing reports relating to any incident that is reported.
• Assisting with the management of attendance and time records.
• Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED