Surveillance Operator (Casual)

Red Deer Resort & Casino • Red Deer, AB

10d • Onsite

About The Position

Are you looking for an exciting opportunity in the casino industry? Do you have a keen eye for detail and a passion for maintaining safety and security? If so, we want you to join our team as a Casual Surveillance Operator at Red Deer Resort & Casino. At Red Deer Resort & Casino, we pride ourselves on providing a safe and enjoyable environment for our guests and employees alike. As a leading casino destination, we are dedicated to upholding the highest standards of security and surveillance to ensure the integrity of our operations.

Requirements

• A minimum of high school or equivalent (GED) is required.
• Must be at least 18 years of age or older.
• AGLC gaming licensing is a requirement for this position, which includes a criminal record check.
• Intermediate proficiency with Microsoft Office (Outlook, Word, and Excel) and the internet.
• Excellent observation skills with strong attention to detail.
• Must possess the ability to multitask effectively and demonstrate motivation and willingness to learn.

Nice To Haves

• At least one (1) year of previous surveillance experience is preferred, although such experience is not necessary.
• Previous casino experience is preferred, and knowledge of casino games is considered an asset.

Responsibilities

• Monitor live video feeds to identify and report any suspicious or unauthorized activity on the casino floor, gaming areas, and other designated areas.
• Maintaining strict confidentiality is essential for this role.
• Conduct routine visual patrols and observations with the use of the surveillance system to maintain vigilance and detect potential security breaches or violations of company policies.
• Operate advanced surveillance equipment and software to capture and record footage for review and investigation.
• Collaborate with security and management teams to respond promptly to incidents, emergencies, and other security-related concerns.
• Observes participants in table games to detect cheating, identify rule violators, and monitor persons designated as suspicious or 'persons of interest'.
• Maintain accurate and detailed records of observations, incidents, and actions taken during shifts.
• Adhere to all company policies, procedures, and regulatory requirements related to surveillance and security operations.
• Perform any additional tasks as required or instructed to ensure the overall success and smooth operation of the casino.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED