Surveillance Operator

Fontainebleau Las Vegas•Las Vegas, NV

40d•Onsite

About The Position

The Casino Surveillance Operator actively monitors the casino floor and associated areas using surveillance technology to support the security, compliance, and integrity of gaming and non-gaming activities. The role identifies potential security threats, monitors gaming operations, and assists with investigations. The operator also maintains confidential surveillance records and communicates security concerns and updates to casino management, security personnel, regulatory bodies, and other appropriate parties. The position has no supervisory responsibilities. Duties may be added or modified temporarily or permanently as needed. The work takes place in a fast-paced, busy, and somewhat stressful environment, with moderate noise and possible exposure to unrestricted secondhand tobacco smoke. The role requires a flexible schedule, including nights, holidays, and weekends. Compensation is $30.75 per hour.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
One year of experience in surveillance operations for a luxury resort.
Familiarity with Nevada Gaming Standards and Regulations.
Knowledge of table games and casino procedures.
Knowledge of gaming regulations, including Title 31.
Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes.
Ability to lead, protect Fontainebleau Las Vegas assets, and ensure gaming compliance.
Working knowledge of surveillance software and systems, iTRAK, BJ Survey, AS/400, Table View, Excel, Word, and the eConnect POS System.
Strong communication skills and the ability to interact with guests, patrons, and Members using patience, tact, and diplomacy to de-escalate concerns, collect accurate information, and resolve problems.
Willingness and ability to document observations accurately and appropriately and testify regarding them.
Knowledge of applicable state statutes, codes, regulations, and operational and security requirements.
Ability to build trust and positive working relationships with diverse groups, including Members, Leaders, stakeholders, emergency management personnel, first responders, legislative and policy staff, and community members.
Ability to influence and promote collaboration with individuals or groups at various organizational levels, both inside and outside the organization.
Demonstrated ability to maintain consistent, high-quality service levels.
Willingness and ability to work a flexible schedule that includes nights, holidays, and weekends.
Ability to read and interpret English-language safety rules, operating and maintenance instructions, and procedure manuals; read and communicate verbally in English; and write in English as required.
Ability to apply commonsense understanding to written, oral, or diagrammed instructions and to solve problems involving several concrete variables in standardized situations.
Must qualify for licenses and permits required by federal, state, and local regulations.
Must meet the stated physical demands, including lifting and moving items weighing up to 50 pounds and performing tasks such as pushing, pulling, reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing.

Responsibilities

Use cameras and monitoring systems to observe casino areas in real time.
Detect and document suspicious or unusual activity and ensure compliance with gaming regulations and internal policies.
Monitor gaming tables, slot machines, cash transactions, and other casino activity to help prevent cheating, fraud, and unauthorized behavior.
Ensure casino operations comply with gaming regulations and internal procedures.
Report irregularities, suspicious activity, and security breaches to appropriate casino management and regulatory authorities.
Assist law enforcement and regulatory agencies with investigations by providing video evidence and insights when required.
Coordinate with security personnel to respond promptly to incidents or emergencies and help ensure the safety of guests and staff.
Stay current with gaming regulations, security protocols, and surveillance technology through ongoing training and professional development.
Handle surveillance data and other sensitive information confidentially and professionally.
Maintain accurate and detailed records of surveillance activities, incidents, and observations.
Communicate with casino management, security personnel, and regulatory bodies about security concerns and provide updates.
Provide information to Security, Legal, and People department heads regarding potential criminal activity or activity that may create risk or liability for the Company.
Maintain working knowledge of laws and regulations affecting the Company's business and communicate relevant information to appropriate parties.
Collaborate with security, gaming operations, and regulatory compliance departments to address security concerns and maintain a safe environment.
Accurately document and, when required, testify about observations.
Train surveillance Team Members in surveillance policy and procedures.