Surveillance Operator - Full Time

Northfield Park Racino•Northfield, IL

40d

About The Position

The Surveillance Operator supports partner departments in providing outstanding service to guests and helps ensure a fair, safe, and secure experience for customers and employees. The role promotes accountability to company policies and procedures and applicable laws and regulations. The operator uses closed-circuit television (CCTV) technology to monitor and review casino activities, preserve audio and video evidence, and identify system malfunctions. They observe casino areas and personnel, investigate suspicious activity and irregularities, document incidents, maintain knowledge of relevant rules and threats, and coordinate with gaming and law enforcement authorities. The position also requires maintaining the confidentiality of surveillance operations and non-public information.

Requirements

High school diploma or GED.
At least 1 year of prior relevant experience.
Proof of eligibility to work in the United States.
Detailed knowledge of Slots, Race & Sports Book, and Casino Cage procedures.
Knowledge of advantage play systems and cheating methods.
Detailed knowledge of local gaming regulations.
Proficiency in basic math without a calculator.
Ability to distinguish colors.
Professional appearance and demeanor.
Excellent telephone etiquette and communication skills.
Excellent customer service skills.
Basic working knowledge of computer technology and software, including Microsoft Office applications.
Ability to communicate effectively in English, both orally and in writing.

Nice To Haves

At least 1 year of gaming and/or surveillance experience.
Previous experience working in a similar setting.

Responsibilities

Operate CCTV technology to monitor and review casino activities, archive audio and video evidence, and monitor systems for malfunctions.
Monitor casino areas and personnel to promote compliance with policies and procedures, identify suspicious activity, and deter fraud and theft.
Review video and complete required documentation about incidents, including guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
Maintain and improve knowledge of rules, company policies, procedures, and threats through training and professional development.
Cooperate with the local Gaming Authority and coordinate with or assist other law enforcement agencies as necessary.
Testify in court as a company representative when necessary.
Maintain strict confidentiality of surveillance operations and non-public information learned as an employee.
Review data using software applications to identify trends and abnormalities and investigate anomalies.
Collaborate with leadership to maximize the guest experience.
Perform other job-related duties as requested.