Surveillance Operator -Surveillance- On Call

Ocean Casino Resort•Atlantic City, NJ

About The Position

The Surveillance Operator (On-Call) observes and reports on areas under surveillance and helps ensure compliance with internal control standards and Gaming Commission regulations. The role protects customers, team members, company property, and casino assets by monitoring casino activity and identifying illegal activity, gaming violations, cheating, theft, pilferage, and embezzlement. The operator uses CCTV and monitor-room equipment to observe, record, and document incidents, maintains logs, and prepares reports. The position also responds to requests from surveillance supervision, gaming control, and other departments, and may participate in court actions relating to gaming violations.

Requirements

Maintain strict confidentiality of classified or sensitive information.
Thorough knowledge of casino games.
Thorough knowledge of table and slot scams.
Superior skills with various PC-based software programs.
Ability to sit through an entire shift, watch a video monitor, and work in a confined setting.
Ability to communicate effectively in English.

Responsibilities

Observe and report on all areas under surveillance.
Ensure compliance with internal control standards and Gaming Commission regulations.
Identify cheating activities, undesirables, pilferage, and embezzlement.
Immediately report and properly document infractions and criminal activity to the Shift Lead.
Observe, report, and record casino activity using CCTV equipment.
Perform special functions assigned by the Shift Supervisor or Manager Surveillance Room.
Observe and report gaming violations and thefts of property.
Operate monitor-room equipment, including basic computer functions, and monitor slot equipment to help secure company assets and funds.
Video-record gaming and security-related incidents within the capabilities of the monitor-room recording and surveillance equipment.
Participate in court actions relating to gaming violations.
Learn the games in use and the procedures and cheating indicators associated with them.
Maintain paper video logs and other logs in accordance with department and company procedures.
Write reports as needed.
Respond to requests from surveillance supervision, gaming control, and other departments when necessary.
Cooperate with other departments while performing duties independently of them.
Execute surveillance duties on the assigned shift to protect the life and property of customers and team members, and the assets of Ocean Casino Resort Atlantic City and company property.
Provide video surveillance of gaming-floor activity and monitor operations for illegal activity.