Surveillance Operator (Overnight) - The Casino
About The Position
The Surveillance Operator conducts surveillance of casino operations using the CCTV system and related equipment to observe, report, and record procedural violations and unusual activities. The role responds to requests for surveillance coverage and monitors activities involving automated bill breakers, gaming vouchers, coupon redemption, jackpot payout machines, the count room, and movements of cash and gaming drop boxes. The operator detects individuals who are excluded, ejected, or self-excluded from the licensed facility or gaming activities. They communicate violations promptly to appropriate supervisory personnel, create accurate and detailed documentation, conduct assigned digital video reviews, and document equipment malfunctions. The position also requires working knowledge of OASIS applications and completion of annual Anti-Money Laundering/Title 31 training, required company training, and required certifications.
Requirements
- High school diploma or GED equivalent.
- Ability to receive and maintain all required certifications.
- Completion of all required company training.
- Knowledge of computer software, including Microsoft operating systems.
- Working knowledge of OASIS applications, including cage, pit customer status inquiries, credit, marketing, players club, and self-exclusion data.
Nice To Haves
- Previous experience in casino surveillance.
Responsibilities
- Respond to calls requesting surveillance coverage.
- Conduct surveillance through the CCTV system using necessary equipment to observe, report, and record procedural violations and unusual activities.
- Ensure employees monitor automated bill breaker, gaming voucher, coupon redemption, and jackpot payout machines.
- Ensure employees monitor the count room and video-record movements of cash, slot cash storage boxes, and table game drop boxes.
- Complete annual Anti-Money Laundering/Title 31 training.
- Detect individuals who are excluded or ejected from the licensed facility, or self-excluded from the gaming floor and gaming activities.
- Communicate violations promptly to appropriate supervisory personnel and provide accurate, detailed documentation.
- Use OASIS applications, including information related to the cage, pit customer status inquiries, credit, marketing, players club, and self-exclusion data.
- Conduct assigned digital video reviews.
- Document equipment malfunctions.
- Operate department procedures accurately and efficiently.
- Perform other assigned duties and responsibilities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
