Surveillance Operator 1

Fond du Lac Band of Lake Superior Chippewa•Carlton, MN

6d•$19 - $21•Onsite

About The Position

The Surveillance Operator 1 works in the Surveillance Department at Black Bear Casino Resort, onsite, and reports to the Surveillance Manager. This full-time, hourly, non-exempt position monitors casino activity and operates surveillance systems to support regulatory compliance, safety, and security. The rate of pay is $18.95–$21.32 per hour. The role has a 90-day probationary period and requires Class A Gaming Licensure; no driver’s license is required. The operator monitors multiple casino areas using CCTV cameras, recording devices, door access systems, and related software. The position requires current knowledge of applicable regulations, department procedures, casino games, and known cheating and fraud methods. The operator documents activity and incidents, prepares reports, researches video and written records, and coordinates with security, other departments, special forces, and other casinos as needed. Operations run seven days a week, 24 hours a day, including holidays. The Fond du Lac Band of Lake Superior Chippewa describes itself as a diverse, supportive, and inclusive employer committed to developing employees and preserving and promoting its community, language, culture, and natural resources. Hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO).

Requirements

Excellent observation skills and the ability to remain focused for extended periods.
Knowledge of computer applications, including word processing, database entry and use, spreadsheets, and Microsoft Outlook.
Must obtain blackjack certification within 90 days of hire.
Ability to work under stressful situations.
Willingness to learn and adaptability.
Ability to take and follow directions.
Ability to communicate effectively orally and in writing.
Ability to work independently and establish priorities.
Attention to detail and accuracy.
Ability to establish professional and harmonious working relationships.
Subject to testing under the Fond du Lac Employee Drug and Alcohol Policy.
Subject to pre-employment and annual background checks.
Ability to lift and carry up to 20 pounds; prolonged sitting with some lifting and walking is required.
No driver’s license is required.

Nice To Haves

Knowledge of surveillance systems and equipment, including cameras, recording devices, and computers.
Strong knowledge and understanding of United States and Minnesota laws.

Responsibilities

Operate and monitor electronic surveillance equipment, including CCTV cameras, recording devices, door access systems, and associated software.
Monitor multiple casino areas simultaneously for compliance with regulations, laws, policies, procedures, safety, and security.
Maintain familiarity with current regulatory requirements and department procedures.
Report suspicious or unusual behavior to appropriate authorities.
Keep accurate logs of surveillance-area activities and record transactions involving money.
Prepare reports concerning incidents in a manner suitable for outside distribution.
Maintain current information on known cheaters, advantage play, scams, and related methods; stay current on casino games including table games, slots, pull tabs, and bingo.
Document management-requested casino actions, infractions, and illegal activity; conduct random or special surveillance when requested.
Coordinate with security personnel to protect individuals and property, and interact with other departments, special forces, and other casinos when needed.
Research video and written documents as needed.
Remain alert, make suggestions while referring final judgment to supervisors, and assume the Surveillance Operator 2 position when necessary.
Attend mandatory department trainings and required Title 31 and/or SAR training.
Maintain confidentiality of financial records and records concerning employees and clients.
Respond promptly and professionally to requests, complaints, and problems; demonstrate courtesy, respect, and sensitivity toward visitors and coworkers.
Represent the Fond du Lac Band and department positively and professionally in the community.
Maintain proper attendance and punctuality, appropriate work attire, and a clean, organized work area.
Adapt to job changes and take on other responsibilities assigned by management.