Surveillance Officer

Caesars Entertainment • Shelbyville, TN

1d

About The Position

A Surveillance Officer protects company assets and maintains the integrity of the company through CCTV monitoring and floor observations. The role monitors gaming and money-handling areas, identifies and reports irregularities and policy or legal violations, and maintains accurate records of calls and incidents. The officer must preserve the confidentiality and integrity of the surveillance department. The position includes extended periods observing groups of monitors in a fast-paced, noisy, and potentially stressful environment, with limited personal interaction with employees outside the surveillance department. The role has full access to the casino.

Requirements

• Ability to read, write, speak, and understand English.
• Good telephone skills and the ability to transfer verbally obtained information into a report.
• Report-writing skills and ability to operate standard office equipment.
• Computer literacy and ability to type at a reasonable speed.
• Ability to use common computer programs such as Word, Excel, and File Maker Pro.
• At least 21 years of age and able to obtain an Indiana Gaming License.
• High school diploma or GED and one year of experience in surveillance, security, loss prevention, law enforcement, or military service, or an equivalent combination of education and work experience.
• Ability to become familiar with Indiana Gaming Commission Rules and Regulations, Title 31 requirements, Internal Controls, and Standard Operating Procedures.
• Ability to work an entire shift sitting in front of large groupings of monitors.
• Ability to work in a highly populated, fast-paced, and noisy environment and tolerate secondary smoke, high noise levels, bright lights, and dust.
• Ability to sit or stand for long periods while observing CCTV screens and identify and react to varied alert and alarm sounds.
• Manual dexterity to operate monitors, computers, controllers, and cameras.
• Excellent vision, including peripheral vision, and ability to bend, stoop, reach, kneel, twist, and grip items when necessary.
• Ability to operate in mentally and physically stressful situations and get along with co-workers in a somewhat confined work space.
• Applicants with a family member or relationship with a Horseshoe Indianapolis Racing and Casino employee must disclose it immediately; some relationships may exclude applicants from consideration.

Nice To Haves

• Knowledge of casino operations.
• Experience operating keypad call-up systems and controlling and manipulating PTZ (pan/tilt/zoom) cameras.

Responsibilities

• Observe gaming and money-handling areas using CCTV and floor observations.
• Report irregularities, safety hazards, compromised camera coverage or security features, illegal activity, theft, embezzlement, and cheating to the Surveillance Shift Supervisor.
• Identify behavior that violates company policies and procedures or federal, state, and local laws and regulations.
• Answer telephone and radio calls and maintain accurate, complete logs of calls and incidents.
• Maintain the confidentiality and integrity of the surveillance department.
• Work and maintain a good rapport with other departments and co-workers in a confined work space.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED