Surveillance Officer

Gila River Resorts & Casinos • Phoenix, AZ

1d

About The Position

The Surveillance Officer provides surveillance of gaming employees, guests, facilities, grounds, and property. The role helps ensure enterprise facilities are protected from fire, theft, burglary, assault, and other incidents that may threaten the safety and security of casino property, employees, and guests, while demonstrating the GILA WAY.

The officer supports the CCTV/CCVS system and surveillance coverage for casino, table games, cage, and restaurant operations. The position also uses computers and appropriate software to record daily entries, documents procedural deviations for follow-up, and learns surveillance equipment, gaming methods, and house rules through training.

Requirements

• High school diploma or equivalent.
• Experience in security or surveillance needs of a gaming establishment, or experience demonstrating the ability to perform the core functions of the position.
• Ability to establish and maintain effective working relationships.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed before employment.
• Must be able to work in a smoking environment.
• Ability to demonstrate the GILA WAY: greet guests, interact positively with guests, listen actively to guests, and appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter with the ability to follow up and complete tasks promptly with minimum supervision.
• Ability to gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Must possess, or be able to acquire within one year, in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the position.

Nice To Haves

• Knowledge of slots, cage and vault, table games, and floor operations.

Responsibilities

• Promote and provide excellent guest service to internal and external guests.
• Assist in overseeing the CCTV/CCVS system and its surveillance security coverage for casino, table games, cage, and restaurant operations.
• Ensure surveillance systems work correctly and efficiently and that casino areas have necessary video coverage.
• Use computers and appropriate software programs to record daily entries.
• Report procedural deviations from audited departments to the surveillance shift supervisor and thoroughly document findings for further action.
• Learn and understand surveillance equipment, gaming methods, and house rules through training.
• Perform other special projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED