Surveillance Officer

Hollywood Casino St. Louis • Maryland Heights, MO

1d

About The Position

The Surveillance Officer monitors casino property and gaming operations using CCTV equipment to detect suspicious activity and ensure compliance with Missouri Gaming Commission regulations, casino internal controls, and standard operating procedures. The role documents and reports irregular activity, reviews recorded footage related to incidents and complaints, and prepares detailed written reports and activity logs.

The officer coordinates with Security, Management, and/or Law Enforcement during emergencies; maintains knowledge of cheating methods and fraudulent activity; and tests and maintains surveillance equipment. The role requires confidentiality, ongoing awareness of regulatory requirements and surveillance techniques, basic math skills, and proficiency with Microsoft Office applications. Shifts are available during the day (7 a.m.–3 p.m.), swing (3 p.m.–11 p.m.), and graveyard (11 p.m.–7 a.m.). Starting pay is $17.00 per hour.

Requirements

• Must be at least 21 years of age.
• Must be proficient in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Must pass a math test covering equations and conversions with a score of 80% or above prior to interview.
• Must be comfortable with basic math functions, including addition, subtraction, division, and percentages, especially as they apply to table games and gaming payouts.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

Nice To Haves

• Six months of related experience and/or training is preferred, but not required.

Responsibilities

• Monitor all areas of the casino property via CCTV equipment to detect suspicious activities involving guests and team members.
• Observe gaming operations for compliance with Missouri Gaming Commission regulations, casino internal controls, and standard operating procedures.
• Document unusual or irregular activities and report findings to appropriate personnel, including management and Missouri Gaming Commission agents.
• Review recorded video footage in response to incidents or complaints, including patron disputes, internal investigations, and suspected policy violations.
• Prepare clear, detailed written reports on significant surveillance observations, including daily activity logs and incident summaries.
• Respond to emergencies by coordinating with Security, Management, and/or Law Enforcement as necessary.
• Maintain knowledge of cheating methods in table games and electronic gaming devices to identify and report fraudulent activity.
• Test and calibrate surveillance equipment and systems, and report malfunctions or needed repairs.
• Maintain confidentiality of surveillance operations and company information.
• Maintain up-to-date knowledge of regulatory requirements and surveillance techniques through training and professional development.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement, Lindenwood University discounts, and a diversity scholarship for team members’ children.
• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed