Surveillance Officer (Full Time)

Bally's Chicago•Black Hawk, CO

9h•$20 - $24

About The Position

The Surveillance Officer protects the casino, its guests, and fellow employees by observing the gaming floor and other casino areas through digital surveillance. The role involves monitoring cameras and premises, identifying and reporting infractions or disturbances, communicating with authorities and colleagues as needed, and completing surveillance reports and investigations. Officers follow department procedures and internal controls and maintain confidentiality.

Requirements

Colorado Division of Gaming License.
TIPs certification.
Ability to interpret a variety of instructions.
Ability to communicate clearly and effectively with employees and guests.
Ability to work all shifts, including weekends and holidays, and to work six-day work weeks when required.

Nice To Haves

3–5 years of casino or gaming experience preferred.

Responsibilities

Know table game procedures, house rules, and ICMPs.
Monitor table games, the slot floor, and all critical areas of the casino.
Use closed-circuit television monitors to observe premises and detect crimes or disturbances, notifying authorities when needed for corrective action.
Take and respond to radio calls.
Answer phone calls and record information in a designated log.
Handle multiple tasks and monitor multiple cameras.
Observe and report infractions.
Use a basic understanding of video recording and camera equipment.
Communicate and implement department procedures in accordance with internal controls.
Complete surveillance reports and investigations.