Surveillance Officer

Osage Casino•Sand Springs, OK

About The Position

The Surveillance Officer protects Osage Casino assets and maintains the integrity of gaming at Osage Casinos through the use of surveillance equipment and floor observations. The role’s sole responsibility is to observe and report. All duties must be performed in accordance with internal policies, procedures, and controls, as well as applicable laws and gaming regulations. The position conducts investigations into casino-related activities using electronic surveillance systems; observes departments and job functions for compliance; documents activities in reports, logs, and other records; and reports relevant incidents to management. The officer also monitors equipment functionality, records malfunctions, conducts inspections, and completes training assignments as required. The role requires confidentiality, professional conduct, effective communication, and the ability to work alone or as part of a team under limited supervision. Travel to other casino sites may be required to provide coverage.

Requirements

Must be at least 18 years of age.
Ability to use Microsoft Office Suite programs, data entry programs, and the Internet; MS Office skills should range from basic to intermediate.
Must have a clean driving record and maintain a valid driver’s license.
Must have reliable telephone access.
Must be able to travel to casino sites other than the home site as needed.
Must pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
Must provide documents showing eligibility to work in the United States.
Ability to read, write, speak, and understand English, including reading professional publications and preparing written reports and correspondence.
Excellent report-writing skills, attention to detail, and proper grammar and spelling.
Ability to perform basic mathematical computations using whole numbers, fractions, and decimals.
Ability to learn or prior knowledge of casino games, casino department procedures, and applicable Federal, State, and Tribal regulations.
Excellent organizational and analytical skills; ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to protect confidential company information.
Ability to follow written and verbal instructions, including complex instructions, and perform tasks under limited supervision.
Ability to establish positive working relationships and work independently or with a team.
Ability to identify problems and avoid situations that could be illegal or create safety hazards.
Ability to learn to operate surveillance equipment, including monitors, computers, controllers, cameras, and digital recording devices.
Must maintain a professional attitude and appearance.
Must be able to perform essential job functions with or without reasonable accommodation.
Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls; may need to stoop, kneel, crouch, and reach with hands and arms.
Must have normal auditory ability and good verbal communication.
Must be able to lift upwards of 30 pounds and sit for extended periods.
Must have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Previous casino experience preferred.

Responsibilities

Provide courteous and considerate service to internal and external guests and maintain respectful, positive working relationships.
Review company communications, reports, bulletins, and other information to stay informed and ensure job duties are met.
Maintain working relationships with company staff, regulatory commissions, and other applicable agencies to support compliance.
Perform duties in accordance with company values, policies, procedures, applicable laws, gaming regulations, and internal controls.
Conduct investigations into relevant casino activities using electronic surveillance systems.
Observe casino departments and applicable job functions for compliance with laws, regulations, policies, procedures, and internal controls.
Prepare reports, logs, and other records concerning observed activities; reports must be accurate and suitable for court admission.
Observe and report relevant events to enforce company policies and applicable Federal, State, and Tribal regulations, compacts, and internal controls.
Report incidents involving sexual harassment, unfair labor practices, abuse, waste, unsafe working conditions, and other Human Resources issues to management.
Communicate with the Surveillance Supervisor regarding department activities.
Complete training assignments as required by the Surveillance Supervisor and conduct inspections to verify regulatory compliance.
Ensure surveillance equipment is functional and log malfunctions in accordance with policy and regulation.
Maintain confidentiality and comply with the Surveillance Confidentiality and Fraternization Agreement.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Travel to other casino sites as needed to fill in.