Surveillance Officer

Bally's Chicago•Chicago, IL

About The Position

The Surveillance Officer monitors gaming and non-gaming activity throughout the property to safeguard company assets and protect the integrity of gaming at the casino. The role supports Bally’s customer-centric culture and its Born to Entertain philosophy by promoting superior guest service and an entertaining atmosphere. The officer also performs duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program in accordance with the company’s System of Internal Controls, reports irregularities and suspicious activities to designated surveillance and gaming board personnel, and performs other duties as assigned. The position frequently involves standing, walking, or sitting for extended periods; accurately distinguishing colors; lifting, carrying, pushing, or pulling items weighing up to 25 pounds; and reaching above shoulder level. It may occasionally require working at heights exceeding 10 feet or in confined or restricted spaces for extended periods. The work environment may include bright lights, elevated noise levels, and fast-paced or high-pressure situations. The listed duties and responsibilities may change at any time with or without notice.

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
Promote Bally’s customer-centric culture by offering superior guest service and actively building long-lasting guest relationships.
Monitor Table Games and Electronic Gaming Device activity, armored car pick-ups, areas where chips and vouchers are issued and redeemed, Count Room procedures, and non-gaming areas throughout the property, including entrances and exits.
Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program in accordance with Section A of the Bally’s Chicago Operating Co., LLC System of Internal Controls.
Report irregularities, unusual activity, and suspicious activity to the Surveillance Supervisor or Surveillance Shift Manager, Director of Surveillance, and Illinois Gaming Board Docksite Supervisor/Agent.
Monitor and safeguard company assets.
Protect the overall integrity of gaming at the casino.
Perform other duties as assigned.