Manager, Surveillance - West Coast

Marshall Investigative Group • Phoenix, AZ

4d

About The Position

Marshall Investigative Group (MIG), an investigative firm specializing in insurance fraud, surveillance operations, and investigative research, is seeking a Surveillance Manager to lead and support a regional team of field-based Surveillance Investigators. The role supports Pacific Standard Time across the West Coast and oversees the effective execution of mobile surveillance operations.

The Surveillance Manager is responsible for investigator supervision, training, strategic deployment, caseload management, and operational quality. The role ensures investigative work complies with applicable law and company procedures, reviews surveillance reports and video documentation, and provides coaching and quality control. The manager also communicates with executive leadership, contributes to recruitment and retention, evaluates technologies and procedures, analyzes operational trends, and travels as needed for field evaluations and case support.

Requirements

• At least 5 years of experience in surveillance investigation, law enforcement, or private security.
• At least 2 years of experience in a supervisory or management role.
• Valid Private Investigator license, or eligibility to obtain one based on state regulations.
• Leadership experience managing remote or field-based teams.
• Advanced knowledge of mobile surveillance techniques, investigative procedures, and applicable legal constraints.
• Strong written and verbal communication skills, including the ability to train others and evaluate detailed surveillance reports.
• Proficiency with surveillance equipment and digital investigation tools.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong organizational skills and attention to detail.
• High integrity, ethics, and professionalism.
• Valid driver's license and clean driving record.
• Auto insurance meeting 100/300/100 coverage limits.
• Ability to travel regionally as needed.
• Ability to pass a background check.

Nice To Haves

• Associate's or Bachelor's Degree in Criminal Justice, Security Management, or a related field.

Responsibilities

• Supervise, train, and support a team of Surveillance Investigators across multiple regions.
• Assign, manage, and monitor investigator caseloads to meet client deadlines and company performance benchmarks.
• Ensure surveillance operations comply with legal requirements, ethical standards, and internal protocols.
• Review and audit surveillance reports and video documentation for quality, accuracy, and compliance.
• Provide feedback and coaching to improve investigative performance and skill development.
• Liaise between field investigators and executive leadership, providing status updates and operational insights.
• Assist with investigator recruitment, onboarding, and retention strategies.
• Evaluate surveillance technologies and procedures and recommend improvements or upgrades.
• Maintain and enforce standards of discretion, confidentiality, and professional conduct across field operations.
• Analyze fraud trends, regional activity, and investigator productivity to inform strategic decisions.
• Travel as necessary for field evaluations, high-profile case support, and team compliance.

Benefits

• Performance-based bonuses.
• Comprehensive benefits package including health, dental, vision, and life insurance.
• Paid time off and holidays.
• Expense and mileage reimbursement.
• Ongoing training and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed