Client Services Manager - West Coast
About The Position
SGS is seeking a Client Services Manager to lead its growing West Coast EHS Client Services team. This hybrid role is a key member of the Client Services Team, acting as a client advocate and laboratory liaison, tracking strategic accounts, and mentoring the project management team in Wheat Ridge, Colorado. The manager will maintain and grow internal and external customer relationships and supervise the client services team, providing coaching and guidance on workflow, compliance, services, and client relationships. The role partners with business leaders to identify departmental challenges through metrics and develop solutions that improve workflow and processes.
Requirements
- Bachelor's degree or equivalent education and experience.
- At least 5 years of experience in laboratory, technical, business, shipping, or project management.
- At least 1 year of supervisory experience.
- Advanced oral and written communication skills.
- Strong self-initiative and resourcefulness.
- Advanced English language skills.
- Advanced mathematical, reasoning, and computer skills.
- Excellent attention to detail.
- Solid critical-thinking skills to anticipate and solve problems systematically.
- Ability to lift, carry, push, and/or pull up to 25 pounds on an occasional basis.
Responsibilities
- Manage, maintain, and grow internal and external customer relationships to increase revenue.
- Closely track key strategic SGS accounts at the assigned laboratory location.
- Directly supervise the client services team and project managers.
- Serve as a main point of contact for customers regarding compliance testing and resolution of client issues.
- Manage relationships between the client services team and local or cross-location departments.
- Address complex client issues professionally and in a timely manner.
- Coach and guide the team on workflow, compliance, services, and client relationships.
- Partner with business leaders to identify departmental challenges using metrics and develop solutions to improve workflow and processes.
- Promote a positive, respectful, and inclusive work environment.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Employee assistance programs
- 401(k) with company match and immediate vesting upon enrollment
- Online training courses and virtual and classroom development experiences
- Tuition reimbursement program
- Paid time off
- Family leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
