Manager, Surveillance - West Coast
About The Position
Marshall Investigative Group (MIG), an investigative firm specializing in insurance fraud, surveillance operations, and investigative research, is seeking a Surveillance Manager to lead and support field-based Surveillance Investigators across multiple regions on the West Coast, supporting Pacific Standard Time. The Surveillance Manager oversees regional mobile surveillance operations and ensures investigators meet client deadlines and company performance benchmarks while following legal standards and company procedures. The position also serves as a mentor and quality-control leader, supports operational improvements, and maintains discretion, confidentiality, and professionalism in field operations. Regional travel may be required.
Requirements
- At least 5 years of experience in surveillance investigation, law enforcement, or private security.
- At least 2 years of supervisory or management experience.
- Valid Private Investigator license, or eligibility to obtain one based on state regulations.
- Leadership experience managing remote or field-based teams.
- Advanced knowledge of mobile surveillance techniques, investigative procedures, and applicable legal constraints.
- Strong written and verbal communication skills, including the ability to train and evaluate detailed surveillance reports.
- Proficiency with surveillance equipment and digital investigation tools.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong organizational skills and attention to detail.
- High level of integrity, ethics, and professionalism.
- Valid driver’s license and clean driving record.
- Auto insurance meeting 100/300/100 coverage limits.
- Ability to travel regionally as needed.
- Ability to pass a background check.
Nice To Haves
- Associate's or Bachelor's Degree in Criminal Justice, Security Management, or a related field.
Responsibilities
- Supervise, train, and support Surveillance Investigators across multiple regions.
- Assign, manage, and monitor investigator caseloads to meet client deadlines and company performance benchmarks.
- Ensure surveillance operations comply with legal and ethical standards and internal protocols.
- Review and audit surveillance reports and video documentation for quality, accuracy, and compliance.
- Provide feedback and coaching to improve investigative performance and skills.
- Liaise between field investigators and executive leadership, providing status updates and operational insights.
- Assist with investigator recruitment, onboarding, and retention strategies.
- Evaluate surveillance technologies and procedures and recommend improvements or upgrades.
- Maintain and enforce discretion, confidentiality, and professional conduct across field operations.
- Analyze fraud trends, regional activity, and investigator productivity to inform strategic decisions.
- Travel as needed for field evaluations, high-profile cases, and team compliance.
Benefits
- Performance-based bonuses.
- Comprehensive benefits package including health, dental, vision, and life insurance.
- Paid time off and holidays.
- Expense and mileage reimbursement.
- Ongoing training and professional development opportunities.
- Competitive salary based on experience and qualifications.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
