Surveillance Manager

Wind River Hotel Casino • Riverton, WY

3d • Onsite

About The Position

The Surveillance Manager maintains regular and open communication with the Northern Arapaho Gaming Agency (NAGA) and Casino Management to correct potential internal controls violations or security concerns within the gaming operation. This role is available to directly answer any questions concerning specific incidents. The manager directs the daily operations of the Surveillance Department, assists in the development of existing and new gaming policies and procedures, and supervises the activities of the surveillance department ensuring that all areas of concern or noncompliance are corrected or resolved. This includes training, scheduling, and supervising Surveillance Technicians/Agents. The role involves monitoring and inspection of gaming activities through live, recorded, and personal observations, utilizing complex surveillance equipment such as monitors, DVRs, PTZ cameras, computer hardware and software, and surveillance control systems. The manager is responsible for preparing and maintaining detailed, factual, and accurate records and logs. The position requires knowledge of gaming enterprise policies, procedures, and internal controls, with the ability to inform and communicate orally and in writing about adverse and challenging situations. The role demands the ability to process information effectively, learn new materials, identify and define problems, and make decisions.

Requirements

• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License.
• Must be able to obtain and maintain a Gaming License.
• Knowledge about curriculum development
• Expert in people management
• Ability of effective communication and presentation
• Innovative and motivational skills
• Being thorough and effective
• Knowledge about reporting and budgeting
• Expert analytical and organizational skills
• Expert in time management
• Ability to supervise people.
• Data entry experience preferred.
• Effective oral, written, and interpersonal communication skills with internal and external clients
• Strong command of Microsoft office and google platform.
• Attention to detail with ability to accurately handle large volume of administrative work.

Responsibilities

• Maintains regular and open communication with the Northern Arapaho Gaming Agency (NAGA) and Casino Management to correct potential internal controls violations or security concerns within the gaming operation.
• Directs daily operations of the Surveillance Department.
• Assists in the development of existing and new gaming policies and procedures.
• Supervises the activities of the surveillance department ensuring that all areas of concern or noncompliance are corrected or resolved.
• Responsible for training, scheduling, and supervising Surveillance Technician/Surveillance Agent.
• Monitoring and inspection of gaming activities through the live, recorded, and personal observations.
• Utilizes complex surveillance equipment.
• Operates monitors, DVRs, PTZ cameras, computer hardware and software, and surveillance control systems.
• Prepares and maintains detailed, factual, accurate records and logs.
• Willing and able to work any shifts including splits, evenings, weekends, and holidays according to operational hours and needs.
• Will be on-call at all times.
• Knowledgeable of gaming enterprise policies, procedures, and internal controls.
• Ability to inform and communicate orally and in writing adverse and challenging situations.
• Ability to process effectively, to learn new materials, to identify and define problems and make decisions.

Benefits

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed