Surveillance Agent (3) Positions

Confederated Tribes and Bands of the Yakama Nation•Toppenish, WA

5d•Onsite

About The Position

The Surveillance Agent operates CCTV surveillance and recording systems to monitor casino operations and services, protect the Yakama Nation’s assets and reputation, and help ensure the safety of employees and visitors. The role routinely monitors the gaming floor, conducts compliance reviews and checklist testing, and investigates suspicious activity and suspected or known violations. The agent works with law enforcement to resolve incidents and helps ensure compliance with Commission regulations, the Tribal-State Compact, the Yakama Nation Gaming Ordinance of 1994, and other applicable requirements. The agent monitors casino activities and equipment, investigates regulatory, criminal, internal-control, policy, and procedural violations using CCTV and available software, documents incidents and findings, and prepares reports and notices of violation. The position also monitors gaming and cash-handling procedures, maintains relevant knowledge of casino games and known cheating methods, compiles statistics, preserves video evidence, and assists with training new staff. Assignments may involve sensitive and confidential circumstances. This position requires rotating, non-traditional work hours and days, and schedules may change without notice. It is performed in a smoke-filled environment with moderate to high noise levels. The work involves prolonged periods of sitting and monitoring CCTV or computer screens, as well as walking, climbing, kneeling, grabbing, and prolonged standing.

Requirements

High school diploma or GED.
At least one year of experience in regulatory enforcement, computer science, table games, electronic gambling, cage operations, or auditing; an equivalent combination of education or work experience may be substituted.
Pass a pre-employment drug test and background check, and an annual thorough criminal background investigation.
Sign a Confidentiality, Code of Conduct, and Oath of Office agreement.
Have no prosecutions or prior charges for crimes involving illegal substances, theft, or other crimes associated with them.
Knowledge of standard governmental practices, policies, and procedures and the ability to adhere to them.
Knowledge of Tribal, federal, and state laws, regulations, internal controls, policies, and procedures specific to Legends Casino.
Knowledge of table games, play and payout, cash-handling procedures, electronic gaming processes, and other Legends Casino rules.
Knowledge of general office practices and procedures and proficiency with basic computer use for reports, logs, and statistics.
Skill in writing detailed reports about incidents, variances, regulatory violations, crimes, reviews, and special observations.
Strong analytical, problem-solving, observation, and attention-to-detail skills.
Ability to communicate and cooperate with Surveillance Agent IIs, Tribal Gaming Agents, and Casino Associates.
Ability to remain composed in high-pressure or emergency situations and make sound decisions in a fast-paced environment.
Ability to accurately record statistical information and communicate effectively in regulatory hearings and court.
Ability to work independently, follow directives and procedures professionally, and maintain an acceptable attendance record.
Ability to adhere to timekeeping rules and procedures; attendance and punctuality are essential job functions.
Excellent organizational skills and ability to work as a team player in a team-structured office environment.
Meet the position’s physical demands, including constant use of extremities for walking, climbing, kneeling, and grabbing; prolonged standing or sitting; prolonged CCTV and computer-screen monitoring; and adequate eyesight.
Accept rotating, non-traditional work hours and days, with schedules that may change without notice.
After separation from employment with the Yakama Nation Gaming Commission, do not work in any capacity within the gaming operation for one year unless the Commission grants a special exemption.

Nice To Haves

Yakama enrollment is preferred.

Responsibilities

Operate and continuously monitor CCTV surveillance systems, equipment, and cameras for unusual activity.
Monitor the gaming floor and casino operations, including opening and closing, table-game pay and play, cash handling, and electronic gambling procedures.
Conduct patrols, inspections, compliance reviews, and checklist testing to evaluate adherence to casino rules and regulations.
Investigate suspicious activity and suspected or known regulatory, criminal, internal-control, policy, and procedural violations using CCTV and available software.
Respond promptly to incidents and emergencies and work with law enforcement to resolve incidents.
Write detailed incident, variance, review, and special-observation reports; complete notices of violations and other required notices; and maintain accurate statistical records and daily activity logs.
Follow through on violations and take required enforcement actions to help maintain a compliant gaming environment.
Monitor applicable regulatory networking sites and information about known cheaters, their last known locations, and their methods.
Maintain knowledge of casino card games, game rules, dealing and cash-handling procedures, and electronic gaming processes.
Compile statistics for assigned tasks and duties on schedules directed by departmental supervisors and management.
Document incidents and required events, and investigate and report assigned variances, reviews, and special observations as directed.
Secure and process video evidence for administrative, regulatory, and criminal matters in accordance with written procedures and directives.
Contact law enforcement when authorized by the Gaming Agent.
Carry out assignments discreetly and effectively in sensitive and confidential circumstances.
Assist in training new staff on surveillance protocols and procedures.