Laser Retention Technician

Agiliti Health•Cincinnati, OH

11d

About The Position

The Retention Laser Technician maintains professional relationships with physicians, hospital staff, physicians’ office staff, and other personnel. The role supports strategic surgeons in the assigned Division, develops an understanding of their engagement with Agiliti services, helps ensure their needs are met, and communicates those needs to the Operations team. The technician also performs Laser Technician duties while handling surgical case assignments and helps Agiliti understand what is needed to retain business. The role works with strategic surgeons and the ROM team to resolve service concerns, assists Sales with onboarding newly added surgeons, maintains relationships with key OEM partners, and explains and demonstrates the clinical benefits of strategic Agiliti offerings. The technician spends up to 80% of the time supporting surgical cases and the remaining 20% on office-day activities, including reporting work in Customer Relationship Management (CRM). The position requires travel within the assigned Division and flexible availability to support a 24/7 schedule. The position is based in West Chester, Ohio, and the primary job location is the Cincinnati District. Agiliti offers a benefits package to regular, full-time, non-union employees. Vaccinations or proof of current vaccination status may be required based on customer or company requirements; when required, Agiliti provides instructions and covers the expense at a participating clinic.

Requirements

High school diploma or equivalent.
Current, valid, and unrestricted driver’s license.
Safe driving record based on Agiliti policies.
Ability to lift up to 80 pounds and push or pull up to 100 pounds.
Ability to stand and/or sit for long periods and bend and reach repeatedly.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.
Willingness to work flexible hours, including evenings, weekends, holidays, and emergency off-hours, to support a 24/7 schedule.
Ability to travel within the assigned Division.
Ability to prioritize customer service and provide prompt, courteous service.
Effective interpersonal communication and conflict resolution skills with a variety of audiences.
Excellent organizational skills and strong attention to detail.
Ability to work independently and reliably.
Teamwork and respect for others.
Ability to adapt to an ever-changing work environment.
Proactive approach to safety and compliance with company policies and regulations.
Ability to maintain a clean and safe work environment.
Compliance with HIPAA regulations.

Nice To Haves

Prior medical, EMT, Surgical Technologist, or military experience.
Prior experience with lasers or in an operating room.

Responsibilities

Serve as the physician contact for strategic surgeons needing support in the assigned Division.
Support surgeons during surgical cases, including providing in-services, laser education, case support, surgeon problem resolution, and CRM data entries.
Work with strategic surgeons and the ROM team to resolve service concerns.
Become a subject matter expert on assigned lasers.
Be present in the operating room during procedures; the level of involvement is subject to physician demands.
Remove, clean, disinfect, and sterilize surgical equipment after procedures.
Communicate equipment defects or required maintenance to key stakeholders in a timely manner.
Transport equipment to ensure it is available at the right place and time for procedures.
Complete administrative tasks, including creating and closing work orders to obtain purchase orders, finalizing equipment logs, processing timecards, incident reporting, expense reporting, and other paperwork.
Maintain a clean and safe work environment and comply with health and safety protocols.
Obtain certifications during onboarding and keep certifications current; obtain additional certifications when required by market demand.
Maintain Department of Transportation and CPR certification.
Travel within the assigned Division as needed.
Comply with HIPAA regulations.
Assist Sales with onboarding newly added surgeons.
Maintain relationships with key OEM partners who can support physicians.
Explain and demonstrate the clinical benefits of strategic Agiliti offerings.
Report activity in CRM during the designated office day.