Laser Retention Technician

Agiliti•Cincinnati, OH

11d

About The Position

The Retention Laser Technician maintains professional relationships with physicians, hospital staff, physicians’ office staff, and other personnel, and helps ensure the needs of strategic surgeons are understood and communicated to the Operations team. The technician supports surgical cases while helping Agiliti understand what is needed to maintain its business. The role works with strategic surgeons and the ROM team to resolve service concerns, assists sales with onboarding newly added surgeons, maintains relationships with key OEM partners, and explains and demonstrates the clinical benefits of strategic Agiliti offerings. The technician may spend up to 80% of the workweek supporting surgical cases in the assigned Division. The remaining 20% is reserved as an office day for reporting activity in Customer Relationship Management (CRM). Responsibilities include surgeon support and education, case support, equipment handling and sterilization, transportation, administrative reporting, and maintaining safety and compliance standards. The position requires travel within the assigned Division and flexible availability to support a 24/7 schedule.

Requirements

High school diploma or equivalent.
Current, valid, unrestricted driver’s license and a safe driving record that meets Agiliti policies.
Ability to lift up to 80 pounds and push or pull up to 100 pounds.
Ability to stand and/or sit for long periods and bend and reach repeatedly.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, and stand for long periods.
Ability to work flexible hours, including evenings, weekends, holidays, and emergency off-hours as needed.
Ability to travel within the assigned Division.
Maintain Department of Transportation and CPR certification.
Comply with HIPAA regulations.
Prioritize customer service and provide prompt, courteous service.
Demonstrate effective interpersonal communication and conflict resolution skills with a variety of audiences.
Exhibit strong organizational skills and attention to detail.
Work independently and reliably.
Demonstrate teamwork and respect for others.
Adapt to a changing work environment.
Take a proactive approach to safety and comply with company policies and regulations.
Maintain a clean and safe work environment.

Nice To Haves

Prior medical, EMT, Surgical Technologist, or military experience.
Prior experience with lasers or operating room knowledge.

Responsibilities

Serve as the physician contact for strategic surgeons needing support in the assigned Division.
Work with surgeons during surgical cases, providing in-services, laser education, case support, surgeon problem resolution, and CRM data entry.
Become a subject matter expert with assigned lasers.
Be present in the operating room during procedures; the level of involvement is determined by physician demands.
Remove, clean, disinfect, and sterilize surgical equipment after procedures.
Communicate equipment or vehicle defects and maintenance needs to relevant stakeholders in a timely manner.
Transport equipment to ensure it is available at the correct place and time for procedures.
Complete daily administrative tasks, including creating and closing work orders to obtain purchase orders, finalizing equipment logs, processing timecards, incident reporting, expense reporting, and other paperwork.
Maintain a clean and safe work environment and follow health and safety protocols.
Obtain and maintain required certifications, including Department of Transportation and CPR certification; obtain additional certifications when required by market demand.
Work flexible hours, including evenings, weekends, holidays, and emergency off-hours, as needed to support a 24/7 schedule.
Travel within the assigned Division.
Comply with HIPAA regulations.
Work with strategic surgeons and the ROM team to resolve service concerns.
Assist sales with onboarding newly added surgeons.
Maintain relationships with key OEM partners who can support physicians.
Explain and demonstrate the clinical benefits of strategic Agiliti offerings.
Perform other duties necessary for effective department and company operations.