Surgical Scheduler - FT - Day - Pain Management Specialists Langhorne PA
About The Position
The Surgical Scheduler collaborates with the OR and GI Endoscopy Unit to schedule cases, negotiate dates and times, and avoid resource conflicts. The position coordinates special procedure needs with Capital Health departments, staff, and external resources; gathers patient and procedure information; schedules hospital procedures and testing; and prepares and distributes schedules within established time frames. The scheduler works with physicians and office administration to maximize provider and practice productivity and obtains insurance pre-certifications, authorizations, and referrals. The role also provides medical receptionist and front-desk support, including answering calls, scheduling appointments, managing medical records and charts, checking patients in and out, collecting co-pays and fees, and completing related computer and paperwork tasks. The scheduler oversees registration, checkout, chart preparation and filing, and patient follow-up communications. The position coordinates hospital patient activity and resources such as exam rooms and equipment, addresses routine patient and office issues, and refers difficult situations to the Director/Manager. It also works with physicians and the Director/Manager on plans to introduce and grow the practice in the community.
Requirements
- High school diploma or GED.
- One year of experience in a medical office or hospital setting.
Responsibilities
- Collaborate with the OR and GI Endoscopy Unit to schedule cases, negotiate dates and times, and avoid resource conflicts.
- Coordinate special procedure needs with organization departments, staff, and external resources.
- Gather complete patient and procedure information and schedule hospital procedures and testing in a timely manner.
- Prepare and distribute schedules within established time frames and work with physicians and office administration to maximize utilization of time.
- Obtain insurance pre-certifications, authorizations, and referrals according to carrier requirements.
- Assist coworkers during periods of heightened patient activity.
- Provide prompt patient service by telephone and at the front desk, and oversee registration and checkout processes.
- Review routine issues, difficulties, and unusual circumstances with physicians; address patient problems and complaints, referring difficult situations to the Director/Manager.
- Perform medical receptionist duties, including answering calls, scheduling appointments, managing records, checking patients in and out, collecting co-pays and fees, and completing associated computer and paperwork tasks.
- Coordinate communication of follow-up care needs and reminder cards to patients.
- Oversee medical-record filing, chart preparation, pulling, filing, and purging according to established protocols.
- Plan daily schedules to maximize physician productivity and coordinate physician activities and programs with Capital Health departments.
- Coordinate hospital patient activity for physicians and the billing company.
- Work with providers to implement scheduling that supports maximum productivity and coordinate resources, including exam rooms and equipment.
- Work with physicians and the Director/Manager to develop and implement a practice-specific plan to introduce and grow the practice in the community.
Benefits
- Medical plan
- Prescription drug coverage and in-house employee pharmacy
- Dental plan
- Vision plan
- Flexible Spending Account (healthcare and dependent care)
- Retirement Savings and Investment Plan
- Basic and supplemental group term life and AD&D insurance
- Long-term and short-term disability benefits
- Employee Assistance Program
- Commuter transit and parking
- Voluntary legal services
- Voluntary accident, critical illness, and hospital indemnity insurance
- Voluntary identity theft insurance
- Voluntary pet insurance
- Paid time-off program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
