Surgical Coordinator

APDerm • East Greenwich, RI

13d • $24 - $36 • Hybrid

About The Position

The Mohs Surgical Coordinator supports dermatologic surgical services, with a focus on Mohs surgery, excisions, ED&C, LN2 treatments, cosmetic surgery, and related follow-up procedures. The role coordinates patient care, scheduling, pathology management, referrals, and communication across clinical and administrative teams. The coordinator serves as a primary contact for surgical patients and helps maintain efficient provider schedules and high-quality patient service.

The position also supports departmental workflows and performance goals, identifies process-improvement opportunities, and follows APDerm policies, procedures, industry standards, laws, and regulations. Mandatory clinical training and ongoing education are required. Hybrid positions require regular in-office hours determined by the company based on business needs; schedules are communicated by a manager or HR.

The salary range is $24.00–$36.00 per hour based on full-time employment. Offers depend on factors including experience, location, skills, training, and education. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm describes its health, financial, and other benefits as comprehensive, competitive, and inclusive, but does not enumerate specific benefits in this posting.

Requirements

• High school diploma or equivalent (GED) is required.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Working knowledge of EMA, Athena GE, GE Centricity, and Epic.
• Proficiency with Microsoft Office Suite, web-based applications, email, or related software.
• Strong organizational skills and attention to detail.
• Strong time-management skills and a demonstrated ability to meet deadlines.
• Strong problem-solving and analytical skills to ensure patient needs are met.
• Ability to function in a fast-paced and sometimes stressful environment.
• Ability to communicate positively and professionally with patients, family members, clinicians, and colleagues.

Nice To Haves

• Dermatology experience.
• Mohs experience.
• Surgical scheduling experience.
• Medical assistant certification.

Responsibilities

• Schedule Mohs, excision, ED&C, LN2, and cosmetic surgery procedures in-office and outpatient, allocating appropriate time and confirming equipment.
• Review surgical schedules daily for accuracy and utilization; minimize overbooking, fill cancellations, maintain waitlists, and reschedule canceled procedures.
• Apply Mohs Appropriate Use Criteria when scheduling procedures.
• Serve as the primary contact for patients undergoing Mohs and related procedures; conduct pre- and post-operative phone consultations and provide instructions and educational materials.
• Notify patients of pathology results as directed by providers, answer surgery-specific calls, return messages promptly, and address Mohs-line voicemail in a timely manner.
• Maintain accurate, up-to-date pathology logs and meet service-level agreements; coordinate follow-up treatment for pathology requiring additional care.
• Coordinate pathology documentation and provider communication, and follow up with laboratories to track incoming reports.
• Triage and process referrals received by fax and email; register patients and verify insurance coverage and referrals.
• Provide CPT/procedure codes to the prior authorization team for surgeries requiring pre-approval.
• Prepare and send surgical packets to patients through the EMR or by mail before procedures.
• Collaborate with physicians, nurses, surgical assistants, access managers, providers, and administrative staff to streamline care and workflows.
• Coordinate complex surgical repairs with external specialists, such as plastics and oculoplastics.
• Monitor and help meet call center benchmarks, provider fill-rate targets, departmental goals, performance metrics, and budget targets.
• Review provider schedules throughout the day and help fill open appointment slots where appropriate.
• Identify process-improvement opportunities and communicate suggestions to leadership.
• Follow applicable policies, procedures, industry standards, laws, and regulations, including privacy, data security, workplace safety, and reporting requirements.
• Complete assigned training by deadlines, including Code of Conduct, Privacy & Data Security, OSHA, clinical onboarding, and required quarterly and annual programs.
• Stay current with clinical best practices through scheduled training updates and competency assessments.
• Maintain awareness of departmental policies and contribute to team success and APDerm's Positivity, Productivity, and Professionalism values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED