Surgical Clerical Support Scheduling Specialist - Urology - Full-Time

Erlanger Health System • Chattanooga, TN

26d

About The Position

The Surgery Clerical Support/Scheduling Specialist communicates effectively with patients, physicians, and staff across the organization, accurately filters a large volume of information, and coordinates inbound and outbound calls for the department. The role uses working knowledge of CPT and ICD9 codes—or CPT, DRG, and ICD9 codes as specified in the department position summary—to add on same-day surgical procedures in coordination with the Surgery Charge Nurse and anesthesia. The specialist directs staff requests to the appropriate person in a timely manner and distributes final schedules to relevant areas daily.

This position uses a team-based approach to care. The specialist is trained and assigned, in accordance with role responsibilities and applicable State of Tennessee/Georgia guidelines, to coordinate patient care; support patients, families, and caregivers with self-management, self-efficacy, and behavior change; and help manage the practice’s patient population. The role also participates in the practice’s quality improvement process and performance evaluation.

Additional duties include completing patient transportation information so transporters can receive and pick up patients promptly, and supporting nursing staff lab requests by using the paging system to arrange transporter pickup and delivery.

Requirements

• High school education.
• Experience in medical terminology.
• Clerical experience and/or hospital experience is desirable.
• Familiarity with Microsoft Word and Excel.
• Proficient data entry skills.
• Superior communication skills and the ability to accurately filter a large amount of information and communicate effectively with patients, physicians, and organizational staff.

Nice To Haves

• Prior experience in surgery scheduling.

Responsibilities

• Coordinate inbound and outbound calls for the department.
• Use working knowledge of CPT and ICD9 codes (and, in the department summary, DRG codes) to add on same-day surgical procedures in coordination with the Surgery Charge Nurse and anesthesia.
• Direct staff requests to the most appropriate person in a timely manner.
• Distribute final schedules to all appropriate areas daily.
• Complete patient transportation information so transporters can receive and pick up patients in a timely manner.
• Use the paging system to support nursing staff lab requests for transporter pickup and delivery.
• Coordinate patient care and support patients, families, and caregivers with self-management, self-efficacy, and behavior change, as assigned for the role.
• Help manage the practice’s patient population, as assigned.
• Participate in the practice’s quality improvement process and performance evaluation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED