Surgery Scheduler/MA

Orthopaedic Associates of Michigan•Grand Rapids Charter Township, MI

8d•Onsite

About The Position

As a Surgery Scheduler at Orthopaedic Associates of Michigan (OAM), you will schedule patients’ procedures with providers and work with patients in person and by phone to gather information needed for successful surgeries. As a Certified or Registered Medical Assistant, you will also assist with postoperative appointments, including suture removal and wound care. The role requires attention to detail in a fast-paced environment and flexibility in managing changing schedules. The position is onsite at 1111 Leffingwell Ave. NE, Grand Rapids, MI 49525. Candidates must be located in Michigan or willing to relocate. It is full-time, typically 8:00 a.m.–5:00 p.m., Monday through Friday, with start and end times subject to slight variation based on the patient schedule. OAM describes itself as West Michigan’s most established orthopaedic practice and the region’s most comprehensive independent provider of musculoskeletal care. Its services include specialized surgeons, physical and occupational therapy, MRI and X-ray services, orthopaedic bracing, a Bone Health Clinic, an urgent orthopaedic care clinic, and a surgery center.

Requirements

At least 2 years of experience working in the healthcare field.
Graduate of an accredited Medical Assistant program or equivalent coursework in nursing or health care.
Current Medical Assistant certification or registration.
Experience working with electronic medical records.
High school diploma or GED.
Exceptional customer service skills.
Strong verbal and written communication skills.
Ability to multitask while remaining detail-oriented in a fast-paced environment.
Highly organized and self-motivated, with the ability to work independently.
Ability to de-escalate upset patients.
Strong problem-solving and critical-thinking skills.
Knowledge of HIPAA guidelines and requirements.
Computer proficiency, including MS Office.
Ability to sit for long periods.
Ability to frequently bend, stoop, lift, and reach.
Manual dexterity to operate modern office equipment.
Normal or correctible hearing, speech, and eyesight.

Nice To Haves

At least 2 years of medical assisting or other applicable patient care experience.
Experience scheduling orthopaedic surgeries.
Experience working in NextGen.

Responsibilities

Schedule surgeries and postoperative appointments for assigned providers, working within surgery block times and moving or rescheduling patients as needed.
Educate patients about surgical procedures and answer care-related questions within physician guidelines.
Maintain scheduling packets and patient education materials.
Reinforce physicians’ instructions regarding activity limitations, wound care, braces, tests, medications, and medical equipment.
Coordinate with patients and third-party providers to ensure providers have needed information and documentation before surgery.
Review patient medical histories and report potential issues or concerns to appropriate parties.
Obtain required documentation, including operative reports and implant records, and obtain, review, and send histories and physicals and medical clearances.
Complete and review boarding slips and surgical order sheets, and send information to the appropriate facility.
Notify appropriate parties about equipment or products needed for implantation or removal.
Order and schedule outside studies and make physician-ordered referrals.
Obtain appropriate authorizations.
Confirm surgery schedules with appropriate parties and facilities.
Review charts for upcoming procedures to verify preoperative requirements, laboratory and test results, and schedule details.
Call patients the day before surgery to confirm their arrival time.
Answer telephone-triage calls and return voicemails as needed.
Enroll patients in the patient portal and educate them on how to use it.
Prepare rooms for appointments by setting out appropriate supplies.
Perform and document blood draws, using electronic order submissions as appropriate.
Assist in the injection suite.
Assist with postoperative appointments, including removing staples and sutures and splints, dressing and treating wounds, and casting patient extremities.
Follow the Clinical Treatment and Communication Documentation Standard Operating Procedure and the Controlled Substance Workflow and Documentation Protocol.
Maintain confidentiality in accordance with HIPAA and OAM guidelines and procedures.
Maintain a professional, courteous, and calm manner and a clean, organized workspace.
Perform other duties assigned by management.