Surgery Scheduler, Cardiac Specialist, 8a-4:30p

UofL Health•Louisville, KY

2d•Onsite

About The Position

The Surgery Scheduler schedules and prepares documentation for surgeries performed by the practice’s physicians. The role contacts patients to review medical history, obtain current medication lists, and identify potential preoperative issues. It schedules patients with the appropriate physician based on procedure, priority, and availability. After scheduling, the Scheduler sends informational packets and preoperative instructions and answers patient questions about procedures. The position also supports check-in and check-out on a rotational basis. The role rotates among reception, check-in/check-out, and surgery scheduling. It supports the full surgery scheduling cycle, including pre- and postoperative testing, communicating financial requirements, obtaining patient consent, arranging hospital reservations, securing final surgery clearance, and coordinating physician schedules. Additional duties include appointment and insurance information management, referrals and authorizations, telephone and call-log duties, electronic health record and medical records support, correspondence, and compliance with company policies and HIPAA requirements.

Requirements

High school diploma or GED/equivalent.

Nice To Haves

Two years of medical office experience.

Responsibilities

Rotate among reception desk, check-in/check-out, and surgery scheduling duties.
Enter and update patient demographic and insurance information in the computer system.
Schedule, reschedule, and verify patient appointments, prioritizing acute disorders over less acute disorders.
Provide full-cycle surgery scheduling and patient surgery consenting, including pre- and postoperative testing, communicating financial requirements, patient consent, hospital reservations, final surgery clearance, and physician scheduling.
Obtain patient referrals and verify insurance eligibility.
Obtain authorizations for surgery and radiology testing ordered by the physician for surgery.
Answer multiline telephone calls, triage patient calls, handle complaints, and retrieve and process voice messages.
Organize and maintain patient files in the electronic health record as needed.
Create and mail new patient information packets and copy and mail medical records requests; provide medical records coverage as requested.
Work patients’ reschedule report and daily call log.
Mail or fax reports and correspondence to physicians, patients, and third parties.
Retrieve faxes and lab reports and mail them.
Maintain compliance with company policies, procedures, and standards of conduct.
Comply with HIPAA privacy and security requirements and maintain confidentiality.
Perform other duties as assigned.