Surgery Scheduler, Cardiac Specialist, 8a-4:30p

UofL Health•Louisville, KY

3d•Onsite

About The Position

The Surgery Scheduler schedules and prepares documentation for surgeries performed by the practice’s physicians. The role contacts patients to review medical history, obtain current medication lists, and identify potential preoperative issues. It schedules patients with appropriate physicians based on procedure, priority, and availability; sends informational packets and preoperative instructions; and answers patients’ questions about their procedures. The position also supports check-in and check-out on a rotational basis. The role includes reception and appointment duties, full-cycle surgery scheduling and patient consenting, referral and insurance verification, authorization coordination, telephone triage, and maintaining patient records and communications. The position is based at ULP - Cardiology Associates in Louisville, Kentucky, and is listed for first shift, 8:00 a.m.–4:30 p.m.

Requirements

High school diploma, GED, or equivalent.
Two years of medical office experience is preferred.

Nice To Haves

Two years of medical office experience.

Responsibilities

Rotate among the reception desk, check-in/check-out, and surgery scheduling.
Enter and update patient demographic and insurance information in the computer system.
Schedule, reschedule, and verify patient appointments; identify acute disorders as high priority and prioritize less acute disorders.
Provide full-cycle surgery scheduling and patient surgery consenting, including pre- and post-operative testing, communicating financial requirements, obtaining patient consent, making hospital reservations, securing final surgery clearance, and coordinating physician scheduling.
Obtain patient referrals and verify insurance eligibility.
Obtain authorizations for surgery and physician-ordered radiology testing related to surgery.
Answer multiline telephone calls, triage patient calls, handle complaints, and retrieve and process voice messages.
Organize and maintain patient files in the electronic health record as needed.
Create and mail new-patient information packets, copy and mail medical-record requests, and provide medical-records coverage as requested.
Work the patient reschedule report and daily call log.
Mail or fax reports and correspondence to physicians, patients, and third parties.
Retrieve faxes and lab reports and mail them.
Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
Perform other duties as assigned.