Surgery Scheduler (Full-Time)

Diana Health • Fort Walton Beach, FL

2d

About The Position

Diana Health is a network of modern women's health practices working to transform women's health through integrated care teams, technology, and a client-centered care experience. The Surgery Scheduler helps create a welcoming, seamless experience for clients preparing for surgery and supports care teams with scheduling, insurance research, and clear communication. The role involves guiding clients through the surgical process, helping them understand insurance benefits and estimated costs, and ensuring they are informed and prepared for their procedures. The scheduler also coordinates with providers, hospitals, ambulatory surgery centers, and other stakeholders to support efficient scheduling and strong partnerships across the care journey.

Requirements

• Bachelor's degree, or a high school diploma/GED and at least 2 years of experience in a related field.
• Proficiency with Google Suite or Microsoft Office products.
• Strong computer skills.
• Strong communication and interpersonal skills.
• Ability to manage many tasks, attend to details, and organize and prioritize work.
• Ability to organize and create structure in a fast-paced, dynamic environment.
• Collaborative approach and comfort working in a fast-paced environment.

Nice To Haves

• Familiarity with electronic medical records (EMRs).
• Bachelor's degree.

Responsibilities

• Serve as the first line of communication for clients beginning a surgical procedure journey.
• Meet with clients to prepare them for upcoming surgery, explain the process, and provide warm, clear interactions.
• Learn about clients' needs and tailor communications accordingly.
• Verify insurance benefits and help clients understand their benefits and estimated procedure costs.
• Present, document, and collect payments for surgical procedure payment plans.
• Ensure paperwork, consents, and insurance information are collected and complete.
• Maintain strong communication with surgical clients throughout their care.
• Ensure incoming procedure orders are scheduled in a timely manner.
• Coordinate with providers, hospital counterparts, ambulatory surgery centers, and other stakeholders to support the scheduling journey.
• Schedule pre-operative and post-operative visits as needed.
• Maintain strong documentation throughout the care journey and follow standard operating procedures.
• Manage procedure schedules, identify efficiencies based on daily flow and client and provider needs, and anticipate scheduling needs days and weeks in advance.
• Build relationships across the sites covered.

Benefits

• Competitive compensation.
• Health insurance, dental insurance, and vision insurance, with an HSA/FSA option.
• 401(k) with employer match.
• Paid time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time