Surgery Scheduler (Full-Time)

Diana Health•Orange City, FL

About The Position

Diana Health is a high-growth network of modern women's health practices working to transform women's healthcare through integrated care teams, smart technology, and an individualized care experience. The Surgery Scheduler helps create a welcoming and seamless experience for clients and care teams throughout the surgical procedure journey. The role coordinates scheduling, researches and discusses insurance details and estimated costs, and ensures clients are informed and prepared for their procedures. The scheduler serves as a primary point of communication for surgical clients, tailoring interactions to clients' needs and maintaining communication throughout their care. The role supports providers and care teams by coordinating procedure schedules, pre- and post-operative visits, documentation, and partnerships with hospitals, ambulatory surgery centers, and other stakeholders. The scheduler also manages schedule efficiency and anticipates upcoming needs.

Requirements

Bachelor's degree, or a high school diploma/GED with at least 2 years of experience in a related field.
Proficiency with Google Suite or Microsoft Office products.
Strong computer skills.
Ability to organize and create structure in a fast-paced, dynamic environment.
Excellent communication and interpersonal skills.
Ability to manage many tasks, focus on details, and organize and prioritize work.
Ability to work in highly collaborative, fast-paced environments.

Nice To Haves

Bachelor's degree.
Familiarity with electronic medical records (EMRs).
Interest in growth, process improvement, and learning new tools, processes, and systems.

Responsibilities

Serve as the first line of communication for clients beginning a surgical procedure journey.
Meet with clients to prepare them for upcoming surgery, explain the process, and provide warm, clear interactions.
Learn about clients' needs and tailor communications accordingly.
Verify insurance benefits and help clients understand their benefits and estimated procedure costs.
Introduce, document, and collect payments for surgical procedure payment plans.
Ensure paperwork, consents, and insurance information are collected and complete.
Maintain strong communication with surgical clients throughout their care.
Ensure incoming procedure orders are scheduled in a timely manner.
Coordinate with providers, hospital counterparts, ambulatory surgery centers, and other stakeholders to support the scheduling journey.
Schedule pre-operative and post-operative visits as needed.
Maintain strong documentation throughout the care journey and follow standard operating procedures.
Manage procedure and surgery schedules, improving efficiency in response to the day's flow and client and provider needs.
Anticipate scheduling needs days and weeks in advance.
Build relationships across the sites covered.