Surgery Scheduler, Ear Nose and Throat, FT, Days

Prisma Health•Richland, WA

1d•Onsite

About The Position

Schedules patient surgeries and/or pre-assessment appointments and retrieves insurance authorizations and referrals. May document demographic, coding, billing, payor source, and other required information, and may maintain or update physician schedules. Coordinates surgery-related information with other physician offices, assembles patient charts, answers patients’ questions about surgery and testing, and validates documentation for scheduling verification and authorizations. Communicates with physicians and department staff, helps achieve customer service targets, and follows policies and procedures while supporting departmental budget goals. Performs other duties as assigned. This is a non-management position reporting to a supervisor, manager, director, or executive.

Requirements

Two years of related work experience.
Customer-oriented service skills.
Computer and word-processing skills.
High school diploma, GED, or equivalent preferred.

Nice To Haves

Healthcare industry experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Coordinate surgeries and related information with other physician offices.
Assemble patient charts and answer patients’ questions regarding surgery and testing.
Ensure customer service targets are achieved.
Validate documentation for scheduling verification and authorization(s).
Communicate with physicians and department staff to accomplish assigned duties.
Execute policies and procedures that guide and support service delivery while meeting departmental budget goals.
Perform other duties as assigned.
Schedule patient surgery and/or pre-assessment appointments; retrieve insurance authorizations and referrals.
Document demographic, coding, billing, payor source, and other required information as needed.
Maintain or update physician schedules as needed.