Surgery Scheduling Specialist - Ear, Nose & Throat Clinic

Vanderbilt University Medical Center•Nashville, TN

About The Position

The Surgery Scheduling Specialist works with patients, physicians, and operating rooms to coordinate surgeries with minimal guidance. The role supports efficient workflow, appropriate use of technology, and effective communication within Vanderbilt Bill Wilkerson Center’s Otolaryngology team. This multidisciplinary practice provides comprehensive care for a broad range of ear, nose, and throat conditions, from routine treatment to complex surgical interventions. The specialist coordinates multi-panel and multi-surgeon cases across locations, may schedule appointments related to surgery, verifies insurance eligibility and coverage, obtains precertification or insurance approval, and helps ensure required paperwork is complete. The position monitors surgery schedules to optimize resources and workflow, maintains operational quality, and may assist with training employees. The position is scheduled Monday through Friday during the day.

Requirements

High school diploma or GED.
Two years of relevant work experience.
Intermediate ability to coordinate and schedule patient appointments, surgeries, and other office visits using hospital or clinic computer systems.
Intermediate ability to schedule surgeries using hospital computer systems.
Intermediate ability to receive and record patient information.
Intermediate understanding of medical terminology and documentation in an office or surgical setting.

Responsibilities

Coordinate surgery schedules among patients, physicians, and operating rooms.
Coordinate with other services to schedule multi-panel and multi-surgeon combination cases across all locations.
May schedule appointments related to surgery.
Verify patient eligibility and coverage for procedures and discuss potential financial obligations with patients.
Identify whether patient coverage is in-network or out-of-network and, with assistance from the Lead or Manager, direct patients to appropriate resources when needed.
Obtain precertification or proper insurance approval before surgical procedures.
Forward insurance certification paperwork to the billing office and obtain additional paperwork as needed for compliance.
Monitor surgery schedules and help optimize resources and workflow.
Maintain quality in operations that affect patients and staff.
May assist in training new and current employees.