Surgery Scheduler - IRMC Physician Group - Gastroenterology - Full Time

IRMC Career•Indiana, PA

About The Position

The Surgery Scheduler supports the IRMC Physician Group Gastroenterology practice by coordinating surgical scheduling and patient preregistration. The role works with the office, operating room, preregistration department, and surgery centers to obtain or verify patient demographic and insurance information, confirm insurance eligibility, communicate applicable financial policies and patient out-of-pocket responsibilities, and provide instructions and answers about scheduled procedures. The scheduler also coordinates schedules with office staff, billing, and providers; follows up on cancellations or no-shows when appropriate; and helps maintain accurate records and smooth registration operations. The position also supports general office operations as needed, answers and directs telephone calls, collects copayments or coinsurance and provides receipts when warranted, and sends provider-approved electronic prescriptions through the electronic health record. It may require travel to other IRMC Physician Group offices to provide coverage when requested. The role requires patient-focused service, accuracy, confidentiality, organization, and effective communication with patients, physicians, and staff.

Requirements

High school graduate.
Understand confidentiality laws governing the patient-physician relationship.
Ability to provide a strong first impression and sustain it through patient interactions.
Ability to answer multilane telephones.
Ability to operate a 10-key adding machine by touch.
Ability to operate or learn automated systems, personal computers, and fax machines.
Ability to communicate clearly and concisely across different communication channels.
Strong interpersonal skills and the ability to use tact, diplomacy, and compassion with diverse people.
Ability to maintain cooperative relationships with staff, patients, and physicians.
Ability to process medical reports and correspondence, follow established outlines, recognize variations, and make decisions accordingly.
Ability to maintain organized and accurate records, coordinate with a team, and serve as a patient advocate.
Ability to understand and enforce the practice's financial policy.

Nice To Haves

Business or medical secretarial graduate or equivalent.
Current CPR certification.
Knowledge of modern operational methods used in a medical practice, clerical equipment and processes, medical terms and abbreviations, computer systems, medical forms and reports, processing methods, and basic billing procedures.

Responsibilities

Perform patient preregistration in coordination with the office, operating room, preregistration department, and/or surgery centers.
Contact patients to obtain or verify demographic information, insurance information, and other required data.
Verify insurance eligibility, discuss discrepancies with patients, explain collection policies and amounts due before service, and discuss available payment options.
Provide patients with instructions for scheduled appointments or procedures and answer questions about their anticipated services.
Refer patients to Financial Counselors for pre-collection or assistance applying for financial assistance programs.
Maintain accurate preregistration information to facilitate registration upon arrival and final registration.
Collect copayments or coinsurance from insured patients and provide receipts when warranted.
Answer, screen, and direct incoming calls and messages according to organizational policy.
Generate surgical lists and communicate schedules promptly to the office, billing department, and providers.
Maintain accurate insurance eligibility lists and related office forms.
Follow up on no-shows or cancellations when appropriate and confirm procedures with patients in a timely manner.
Maintain an orderly, neat, and clean work area.
Travel to other IPG offices to provide coverage when requested.
Cover office operations as needed and adhere to IHPS policies and procedures.
Model appropriate customer service with patients, physicians, and employees.
Send provider-approved electronic prescriptions through the electronic health record.
Maintain organized and accurate records, recognize and correct costly data-capture errors, and support the practice's financial policy.
Perform other tasks as requested.