Surgery Scheduler

Proliance Surgeons•Puyallup, WA

3d•$21 - $36

About The Position

The Surgery Scheduler supports excellent surgical and clinical care by ensuring each patient is scheduled in a timely, accurate, efficient, and compassionate manner. The role’s primary responsibility is to organize and maintain an active, accurate, and operational surgery schedule for everyone involved. The Scheduler guides patients through required forms and information, coordinates referrals and tests, schedules surgeries and follow-up care, and communicates with patients, physicians, clinical staff, and other medical professionals throughout the process. The position follows a Monday–Friday schedule from 8 a.m. to 5 p.m. The work environment and physical demands are described as representative of those required to perform the essential functions; reasonable accommodations may be made for differently abled persons.

Requirements

High school diploma or equivalent.
Strong working knowledge of medical and surgical scheduling processes, including patient preparation requirements, pre-operative and post-operative workflows, and coordination with clinical teams.
Familiarity with medical terminology, insurance requirements, and basic authorization, eligibility, and referral concepts.
Ability to manage and prioritize multiple scheduling tasks while maintaining accuracy, timeliness, and attention to detail.
Excellent communication and interpersonal skills, including the ability to give clear instructions, support patients compassionately, and collaborate with physicians and staff.
Strong problem-solving skills, including identifying scheduling conflicts, troubleshooting issues, and escalating complex matters when needed.
Ability to handle sensitive patient information discreetly and comply with HIPAA and privacy regulations.
Strong organizational skills, including tracking details, managing follow-ups, and maintaining current records in scheduling and EMR systems.
Proficiency with office software and scheduling tools, including EMR and practice management systems.
Ability to work calmly and efficiently in a fast-paced environment and adapt to changes in provider schedules, patient needs, or clinical priorities.
Commitment to excellent patient service and timely information, support, and care coordination throughout the surgical scheduling process.
Ability to collaborate with clinical, administrative, and billing teams to support patient care and accurate scheduling.

Nice To Haves

Courses related to anatomy, biology, physiology, or medical terminology.
Bachelor of Arts or Bachelor of Science degree; experience may be considered in lieu of a formal degree.
One to two years of experience in a medical office.

Responsibilities

Guide patients and caregivers in completing required forms and providing information; update practice management and EMR records and ensure completion of pre- and post-operative data.
Facilitate and schedule outside referrals, tests, and consultations.
Schedule surgeries by phone or in person, verify eligibility, and coordinate with physicians and clinical staff to resolve scheduling issues.
Schedule surgeries according to surgeon and surgical team availability and the patient’s medical condition.
Coordinate with other medical professionals and surgical center or location departments when special surgical needs arise.
Schedule required diagnostic testing and related follow-up.
Serve as a contact for patients regarding surgery scheduling and communicate about pre-certification, authorization, financial counseling, and scheduling.
Provide patients and relevant third parties with instructions about preparations before surgery and care after surgery.
Schedule post-surgical physician appointments and perform related tests and tasks.
Cancel surgeries and associated ancillary appointments when needed and communicate cancellations to stakeholders.
Research and resolve discrepancies in a timely manner.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.