Surgery Scheduler/Triage (Round Rock Clinic) - Texas Orthopedics

ORTHOLONESTAR•Round Rock, TX

31d•$20 - $26•Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Surgery Scheduler/Triage professional for its Round Rock Clinic. This role oversees and coordinates clinical care outside clinic office visits, providing concierge customer service while ensuring quality and patient safety expectations are met. The position coordinates timely communication with patients, providers, and third parties about incoming inquiries and follow-up actions throughout each patient’s recovery. The role coordinates surgeries, imaging, procedures, appointments, and authorizations; supports patients with orders and education; monitors communications and recovery-related events; and maintains accurate, confidential electronic medical records. The work takes place in a combination clinic and office setting, with travel between clinic locations required.

Requirements

High school diploma or GED.
Two years of experience as a medical assistant in a hospital, home health, or office setting.
Knowledge of computer systems and applications.
Knowledge of medical terminology.
Pharmaceutical knowledge.
Ability to work in a fast-paced environment.
Attention to detail.
Excellent problem-solving skills.
Ability to sit for extended periods.
Ability to lift and carry items weighing up to 50 pounds.
Full range of motion.
Adequate visual acuity to read and ability to interpret and understand written material.
Adequate hearing and speaking abilities to interact appropriately with patients and coworkers.

Nice To Haves

Orthopedics-related medical assistant experience.
Two years of surgery scheduling experience.
Current Medical Assistant certification (CMA).

Responsibilities

Receive, document, and handle incoming calls.
Schedule surgeries, MRIs, CT scans, myelograms, epidurals, and related pre-operative, follow-up, and initial physical therapy appointments at appropriate facilities.
Complete surgery checklists with appropriate information and knowledge of each physician’s schedule and surgery guidelines.
Submit medical records and work with providers on necessary documentation to obtain pre-authorization.
Consult with the appropriate provider to confirm that a treatment regimen is medically necessary before submitting a request to an insurance plan.
Monitor the authorization process and update physicians and patients as needed.
Accurately document authorization numbers and effective dates for the episode of care in the electronic medical record.
Schedule peer-to-peer calls when necessary.
Assist with prior authorizations, eligibility verification, and estimates of expected patient costs.
Issue prescriptions, physical therapy orders, home exercises, work restrictions, and other orders per physician instruction, and assist with patient education.
Help ensure medication requests received before 4 p.m. and patient cases are answered on the same business day; notify patients when an answer will be provided the next business day.
Facilitate capture of patients’ opioid histories for physician review.
Queue lab results into the system through the EMR interface.
Schedule patient appointments when needed.
Review the assigned physician’s surgery schedule in advance for quality assurance and make corrections as needed.
Work with the Surgery Coordinator/Triage Team Lead and Office Manager to coordinate training on physician preferences.
Track adverse events, including postoperative complications and hospital readmissions.
Facilitate collection of patient-reported outcomes through the appropriate platform.
Monitor assigned voicemail and return calls the same day.
Maintain information in strict confidentiality.
Provide coverage for peers when assigned.
Travel to other locations as required.
Perform other duties as assigned.