Clinical Navigator - MA & Surgery Scheduler - South Austin Clinic - Texas Orthopedics

ORTHOLONESTAR MSO LLC•Austin, TX

9d•$22 - $27•Onsite

About The Position

The Clinical Navigator - MA & Surgery Scheduler assists physicians with patient care during clinic visits and coordinates clinical care outside of visits. Responsibilities include casting, bracing, procedure scheduling, obtaining authorizations, and providing concierge-level service to patients throughout recovery. The role includes postoperative follow-up calls to assess recovery, address concerns, reinforce care instructions, and escalate issues to physicians as needed. It supports quality, safety, and efficiency in patient care while maintaining a positive and professional clinic image. The position provides in-clinic support, including preparing injections, taking vital signs, completing health history questionnaires, facilitating suture removals and dressing changes, applying casts and splints, issuing orders per physician instruction, preparing exam rooms, documenting patient communication and treatment in the EMR, and maintaining supplies and instruments. It also coordinates surgeries, imaging, therapy, insurance clearances, and follow-up care; manages calls, cases, medication requests, surgery schedules, and assigned voicemail; and tracks postoperative complications and readmissions. The role may involve phlebotomy if certified, travel to other clinical locations, and coverage for peers. The position is based in a combination clinic and office setting, with travel between clinic locations. It involves exposure to communicable diseases, toxic substances, radiation, and bodily fluids.

Requirements

High school diploma or GED.
At least two years of experience in a healthcare setting, preferably orthopedics.
Strong interpersonal and communication skills.
Knowledge of medical terminology, pharmaceuticals, and EMR systems.
Ability to work in a fast-paced environment with attention to detail.
Excellent problem-solving and organizational skills.
Ability to walk, stand, and sit frequently for extended periods.
Ability to lift or carry up to 50 pounds and assist patients weighing up to 300 pounds.
Full range of motion, adequate visual acuity, and hearing and speaking ability.

Nice To Haves

Graduation from an accredited Medical Assisting program.
Two years of surgery scheduling experience.
Current Medical Assistant certification (CMA).
Phlebotomy certification, for assisting with phlebotomy.

Responsibilities

Assist physicians with patient care during clinic visits, including preparing injections, taking vital signs, completing H&P questionnaires, and facilitating suture removals and dressing changes.
Apply casts, splints, and durable medical equipment in coordination with the Cast/Orthopedic Technician.
Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders per physician instruction.
Maintain a safe, efficient, and respectful clinic environment; prepare exam rooms and perform sharps container checks.
Document patient-related communication and treatment in the EMR.
Assist with procedure and diagnosis coding of encounter forms.
Restock supplies and sterilize instruments according to schedule.
Attend continuing education and skill labs offered by Texas Orthopedics.
Assist with phlebotomy if certified.
Travel to other clinical locations as needed.
Conduct postoperative follow-up calls to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed.
Receive and manage incoming calls and schedule surgeries, imaging, and therapy appointments.
Complete surgery checklists and coordinate with physicians and facilities.
Obtain and track prior authorizations and insurance clearances.
Schedule Peer-to-Peer calls when necessary.
Monitor and respond to patient cases and medication requests within the same business day.
Facilitate capture of opioid history and patient-reported outcomes.
Track adverse events, including postoperative complications and hospital readmissions.
Review and manage the assigned physician’s surgery schedule for accuracy.
Coordinate training and preferences with the Surgery Coordinator and Office Manager.
Queue lab results into the EMR system.
Provide coverage for peers and monitor assigned voicemail daily.