Clinical Navigator - MA & Surgery Scheduler - South Austin Clinic - Texas Orthopedics

ORTHOLONESTAR•Austin, TX

9d•$22 - $27•Onsite

About The Position

The Clinical Navigator - MA & Surgery Scheduler assists physicians with patient care during clinic visits and coordinates clinical care outside of visits. The position includes casting, bracing, scheduling procedures, obtaining authorizations, and providing concierge-level service to patients throughout recovery. A key responsibility is conducting postoperative follow-up calls to assess recovery, address concerns, and reinforce care instructions. The role supports quality, safety, and efficiency in patient care while maintaining a positive and professional image of the clinic. In clinic, the navigator assists physicians with patient care by preparing injections, taking vital signs, completing H&P questionnaires, and facilitating suture removals and dressing changes. The navigator applies casts, splints, and durable medical equipment in coordination with a Cast/Orthopedic Technician; issues prescriptions, therapy and diagnostic orders, home exercises, and work restrictions according to physician instruction; prepares exam rooms; checks sharps containers; documents patient communication and treatment in the EMR; assists with procedure and diagnosis coding; restocks supplies; and sterilizes instruments. The role may include phlebotomy if certified and travel to other clinical locations as needed. For care coordination, the navigator conducts postoperative follow-up calls, manages incoming calls, schedules surgeries and related imaging and therapy appointments, completes surgery checklists, coordinates with physicians and facilities, and obtains and tracks prior authorizations and insurance clearances. The position also schedules Peer-to-Peer calls when necessary, manages patient cases and medication requests within the same business day, facilitates opioid history and patient-reported outcome capture, tracks adverse events, reviews the assigned physician’s surgery schedule, coordinates training and preferences with the Surgery Coordinator and Office Manager, queues lab results in the EMR, provides peer coverage, and monitors assigned voicemail daily.

Requirements

High school diploma or GED required.
Minimum two years of experience in a healthcare setting, preferably orthopedics.
Strong interpersonal and communication skills.
Knowledge of medical terminology, pharmaceuticals, and EMR systems.
Ability to work in a fast-paced environment with attention to detail.
Excellent problem-solving and organizational skills.
Frequent walking, standing, and sitting for extended periods.
Ability to lift and carry up to 50 pounds and assist patients up to 300 pounds.
Full range of motion, adequate visual acuity, and hearing and speaking ability.
Ability to work in a clinic and office setting and travel between locations.
Exposure to communicable diseases, toxic substances, radiation, and bodily fluids.

Nice To Haves

Graduation from an accredited Medical Assisting program preferred.
Two years of surgery scheduling experience preferred.
Current Medical Assistant certification (CMA) preferred.

Responsibilities

Assist physicians with patient care during clinic visits, including preparing injections, taking vital signs, completing H&P questionnaires, and facilitating suture removals and dressing changes.
Apply casts, splints, and durable medical equipment in coordination with the Cast/Orthopedic Technician.
Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders according to physician instruction.
Maintain a safe, efficient, and respectful clinic environment; prepare exam rooms and perform sharps container checks.
Document patient-related communication and treatment in the EMR.
Assist with procedure and diagnosis coding of encounter forms.
Restock supplies and sterilize instruments according to schedule.
Assist with phlebotomy if certified.
Conduct postoperative follow-up calls to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed.
Receive and manage incoming calls; schedule surgeries, imaging, and therapy appointments.
Complete surgery checklists and coordinate with physicians and facilities.
Obtain and track prior authorizations and insurance clearances; schedule Peer-to-Peer calls when necessary.
Monitor and respond to patient cases and medication requests within the same business day.
Facilitate capture of opioid history and patient-reported outcomes.
Track adverse events, including postoperative complications and hospital readmissions.
Review and manage the assigned physician’s surgery schedule for accuracy.
Coordinate training and preferences with the Surgery Coordinator and Office Manager.
Queue lab results into the EMR system.
Provide coverage for peers and monitor assigned voicemail daily.
Attend continuing education and skill labs offered by Texas Orthopedics.
Travel to other clinical locations as needed.