Clinical Navigator - MA & Surgery Scheduler - South Austin Clinic - Texas Orthopedics (2677)

Ortholonestar•Austin, TX

8d•Onsite

About The Position

The Clinical Navigator assists physicians with patient care during clinic visits and coordinates clinical care outside of visits. The role includes casting and bracing, scheduling procedures, obtaining authorizations, and providing concierge-level service to patients throughout their recovery. A key responsibility is conducting postoperative follow-up calls to assess recovery, address concerns, and reinforce care instructions. The position supports quality, safety, and efficiency in patient care while maintaining a positive and professional image of the clinic. In the clinic, the Clinical Navigator prepares injections, takes vital signs, completes history and physical questionnaires, facilitates suture removals and dressing changes, and applies casts, splints, and durable medical equipment in coordination with a Cast/Orthopedic Technician. The role issues orders and prescriptions per physician instruction; prepares exam rooms; documents patient communications and treatment in the EMR; supports coding; restocks supplies; and sterilizes instruments. Phlebotomy assistance may be performed if certified, and travel to other clinical locations may be needed. The role also coordinates postoperative care and scheduling, including surgery, imaging, and therapy appointments; completes surgery checklists; coordinates with physicians and facilities; obtains prior authorizations and insurance clearances; schedules Peer-to-Peer calls; and manages patient cases and medication requests within the same business day. Additional duties include tracking postoperative complications and hospital readmissions, maintaining the assigned physician’s surgery schedule, queuing lab results in the EMR, and providing peer coverage.

Requirements

High school diploma or GED required.
Minimum two years of experience in a healthcare setting.
Strong interpersonal and communication skills.
Knowledge of medical terminology, pharmaceuticals, and EMR systems.
Ability to work in a fast-paced environment with attention to detail.
Excellent problem-solving and organizational skills.
Ability to meet the physical demands of frequent walking, standing, and sitting for extended periods; lifting or carrying up to 50 lbs; and assisting patients up to 300 lbs.
Full range of motion, adequate visual acuity, and hearing and speaking ability.

Nice To Haves

Graduation from an accredited Medical Assisting program preferred.
Two years of surgery scheduling experience preferred.
Current Medical Assistant certification (CMA) preferred.
Healthcare experience in orthopedics preferred.
Phlebotomy certification, if assisting with phlebotomy.

Responsibilities

Assist physicians with patient care during clinic visits, including preparing injections, taking vital signs, completing H&P questionnaires, and facilitating suture removals and dressing changes.
Apply casts, splints, and durable medical equipment in coordination with the Cast/Orthopedic Technician.
Issue prescriptions, therapy orders, home exercises, work restrictions, and diagnostic orders per physician instruction.
Maintain a safe, efficient, and respectful clinic environment; prepare exam rooms and perform sharps container checks.
Document patient-related communications and treatment in the EMR.
Assist with procedure and diagnosis coding of encounter forms.
Restock supplies and sterilize instruments according to schedule.
Assist with phlebotomy if certified.
Travel to other clinical locations as needed.
Conduct postoperative follow-up calls to assess recovery, address concerns, reinforce care instructions, and escalate issues to the physician as needed.
Receive and manage incoming calls; schedule surgeries, imaging, and therapy appointments.
Complete surgery checklists and coordinate with physicians and facilities.
Obtain and track prior authorizations and insurance clearances; schedule Peer-to-Peer calls when necessary.
Monitor and respond to patient cases and medication requests within the same business day.
Facilitate capture of opioid history and patient-reported outcomes.
Track adverse events, including postoperative complications and hospital readmissions.
Review and manage the assigned physician’s surgery schedule for accuracy.
Coordinate training and preferences with the Surgery Coordinator and Office Manager.
Queue lab results into the EMR system.
Provide coverage for peers and monitor assigned voicemail daily.
Attend continuing education and skill labs offered by Texas Orthopedics.